Model C3700v2 Slow Download/Upload speeds

[Ernien54]

Xfinity checked their end and now suggested for Netgear to send a "Hit"? to the router.

They ran tests on their end and made improvents on their end. No improvment from the router.

Router has been reset several times with no change

Download speed - 33.1 Mbps

Upload Speed - 12.5 Mbps

Latency - 49 ms

Protocol - IPV4

Can't find a netgear support nop. to call

[plemans]

Are those speeds wired? 

wireless? 

over 2.4ghz or 5ghz?

What device are you using to test speeds with? 

And what website?

[Ernien54]

The speeds are wireless using the Xfinity Speed test on my MacBook

it is over 5G

[plemans]

what speeds do you get hardwired? 

do you have a screen snip of the cable connections page (shows upstream/downstream power levels of the modem) and the event logs? 

that lets us check the signal