Ps5 cax80 lan issue

[cuziamindian]

I keep my ps5 hard wired to router, never had any issues. Suddenly psn has errors connecting though I have full internet connection. Resetting router works temporarily. I have realized simply removing and replugging the ethernet cable seems to work instantly and fixes the issue, only for some time though. Within couple hours I need to do that again. I have tried multiple cat5 and 6 cables and issue persists. Have used 2 different ps5s and issue persists. Factory reset router, assigned static ip and opened correct ports for ps5. Correct and latest firmware on router. Not sure what else i can do. Appreciate any help

[FURRYe38]

If this is the only problem with the PS5, would be something to contact Sony support about regarding there services. 

What FW version is loaded on the modem?

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

[cuziamindian]

V5.1.1.8


CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov 25 05:18:09 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov 25 05:13:07 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Sun Nov 24 23:07:23 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;

Cable Connection

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Cable DiagnosticStatus:   GoodAction:   Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.Internet Access: Downstream Status: Upstream Status:  Refresh Save Cable Diagnostic Info

 

Advanced InformationFrequency Start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency

 

Startup ProcedureProcedureStatusCommentAcquire Downstream Channel399 MHzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnabledBPI+

 

Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1Locked256 QAM4399000000 Hz-2.8 dBmV43.7 dB21702Locked256 QAM1381000000 Hz-2.5 dBmV43.9 dB24803Locked256 QAM2387000000 Hz-2.5 dBmV43.9 dB19804Locked256 QAM3393000000 Hz-2.5 dBmV43.9 dB17705Locked256 QAM5405000000 Hz-2.7 dBmV43.7 dB13006Locked256 QAM6411000000 Hz-2.6 dBmV43.4 dB12707Locked256 QAM7417000000 Hz-2.4 dBmV44.1 dB11008Locked256 QAM8423000000 Hz-2.2 dBmV44.1 dB11809Locked256 QAM9429000000 Hz-2.3 dBmV43.9 dB103010Locked256 QAM10435000000 Hz-2.4 dBmV43.9 dB81011Locked256 QAM11441000000 Hz-2.5 dBmV43.9 dB65012Locked256 QAM12447000000 Hz-2.2 dBmV44.0 dB93013Locked256 QAM13453000000 Hz-2.1 dBmV44.1 dB49014Locked256 QAM14459000000 Hz-2.3 dBmV43.9 dB62015Locked256 QAM15465000000 Hz-2.5 dBmV43.7 dB65016Locked256 QAM16471000000 Hz-2.6 dBmV43.7 dB49017Locked256 QAM17477000000 Hz-2.3 dBmV43.9 dB48018Locked256 QAM18483000000 Hz-2.1 dBmV44.0 dB24019Locked256 QAM19489000000 Hz-2.0 dBmV44.1 dB20020Locked256 QAM20495000000 Hz-2.1 dBmV43.9 dB28021Locked256 QAM21501000000 Hz-2.2 dBmV43.9 dB14022Locked256 QAM22507000000 Hz-2.0 dBmV43.9 dB13023Locked256 QAM23513000000 Hz-1.8 dBmV44.1 dB5024Locked256 QAM24519000000 Hz-1.6 dBmV44.2 dB24025Locked256 QAM25525000000 Hz-1.9 dBmV44.1 dB9026Locked256 QAM26531000000 Hz-1.9 dBmV43.9 dB7027Locked256 QAM27537000000 Hz-2.1 dBmV43.7 dB20028Locked

[FURRYe38]

Ok,

Only one critical and not lots. 

Power levels look ok from what I can tell. Messy post. 🙄

I think your seeing some correctables and un-correctables in those columns that should be mostly zeros. 

Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

Make contact with Sony regarding what your seeing on the game console. 

[cuziamindian]

My apologies for the mess, I'm not the most savvy, Thank you so much for the advice though! I'm def try checking the coax and swapping out if needed. That didn't even cross my mind. Already opened a ticket with Sony as well. I appreciate you, thanks again 🙏🏾

[FURRYe38]

Hopefully it will get resolved. Let us know. 

One can take screen captures and post in a word application and save off as PDFs then attach to forum posts for best readability. 😉

[cuziamindian]

Hey friend, just wanted to provide an update.

I did swap out the coax (old one looked just fine though) and it did not resolve the problem.

I did some random digging and learned that I don't need ports forwarded with upnp enabled, if working correctly (I think ). So I turned of upnp and kept the ports forwarded, no change. Then I enabled upnp and deleted all the forwarded ports, still no change and issue persisted.

I tried to use the multi gig port assuming I'd get slightly faster connection with my 1.2gbps internet, but that port had been the worse by far. No thumbnails would load in on the console at all, with the regular ethernet ports I still get some thumbnails. Also read that this port may be well be defective 🤷🏽‍, in many cases

Finally, last resort i just went through every setting i could find in my router page, and came across ethernet ports aggregation. Read up on it and thought i really shouldn't need this, but I enabled it anyways, let the modem do is thing and reset. Been working flawlessly since!!! All thumbnails load instantly, everything feels snappy on console interface again, nat type is correct and open on the games I need. Pretty stoked haha. It's only been couple hours so I'll have to see if this holds up.

Thanks again

Edit: reset ps5 connection to auto settings on lan settings, no more static ip. Did this first and there was no change. It's currently still auto but working fine with aggregate

[FURRYe38]

Hmmm, interesteing LAG seems to solve that though could be red herring or masking the real issue. Not sure how that would effect how the game console is connected. LAG feature would only be needed for LAG supporting devices. Otherwise should be disabled. 

Yes, uPnP if enabled, PF configurations should not be configured. 

Generally for most gaming, Sony and MS, no manual PF configurations are needed. Just uPnP handles everything. 

Something to try later on, Factory reset and setup from scratch. Don't enabled anything, LAG or set any PF configurations. Don't enable Armor, Acess Controls, IPv6 or Traffic Meter. Leave uPnP default enabled. NAT should be good and connection should be good as well. 

[cuziamindian]

I'll def give that a go as well! 🙏🏾🙏🏾🙏🏾

[cuziamindian]

Hey again 😆,
Think you were correct about the red herring haha. Issue came back soon enough. I had contacted comcast earlier and was directed to automated trouble shooting which stated all was good on their end. Decided to try again and speak to agent this time, he didn't really offer me any real solution, but he increased my speed from 1.2 to 2000Mbps and reduced my monthly bill lmao. But he did say he sent over new advanced signals and my router did reset, and he stated all connections were healthy and good. I did also take your advice and do full factory reset beforehand, I did have to disable the aggregate even after the reset, but all else was correct default. Didn't open ports nor mess with any other settings except my wifi channel names and pw. It didn't help sadly, issue persisted. As of right now the router is off a fresh reset from comcast so it'll likely work for a few hours lol. The agent stated whatever he did should resolve the issue.. if it doesn't, would it be fair to assume the router itself is at fault/defective?

[Smarbury]

Do you have firware protection enabled by default?

Maybe try below configurations:

1) Log in to webGUI.

2) Click "ADVENCED" -> "Setup" -> "WAN Setup"

3) Click "Disable IPv4 Firewall Protection" and "Disable Port Scan and DoS Protection" checkbox.

[cuziamindian]

Hi, thank you for the advice, I'll check and give it a try, the issue came back lol.

[Smarbury]

Hi, did you mean that you already tried disabling firewall protection/DDOS and the issue is still there?

Two more questions to clarify-

1. Does the issue happen since device was upgraded to v5.1.1.8? or it exists in previous version? v2.x?

2. Only PS5 has this issue or other LAN devices exhibit this issue as well?

[cuziamindian]

Sorry I meant I will go ahead and try. I did go ahead disable both those just now.

Firmware 5118 was working fine without issues for a long time(over year). Not sure if i ever even ran the older firmware tbh.

I have another console on lan, nintendo switch. It seems to be working fine. When I plug in my laptop via ethernet that works fine as well.

I did have an older ps on which this issue arose after a year of no issues, but I got another ps since then and this problem persisted from day one on that unit. I have tried

I'll report back with an update, it takes some time for issue to arise sometimes (anywhere from 5 mins- few hours)

[cuziamindian]

Disabling those 2 options did not fix the issue. I read somewhere that Playstation network and store etc,thumbnails (all the things that aren't loading even when connected to internet) load via ipv4. I really don't know what that means nor how I'd trouble shoot that, if that's even the case

[cuziamindian]

I did come across a reddit post where many people are having the same issues as me, according to the post, OP had 2 solutions:

1. Disable ipv6, which i don't think i can do with my isp nor cax80
2. OP used a second router to connect to just ps5. In that router he can disable ipv6, guess that's his work around.

Nobody else had any real solution aside from just resetting or resetting cable over n over a the issue keeps popping up ...

https://www.reddit.com/r/playstation/s/CcFoEjIFBP

[FURRYe38]

Sounds like this maybe a Sony issue rather than CAX80 issue. 

Only other way to help narrow that down would be to put a ISP owned gateway online and check it with the PS online and see if same thing happens. 

v5 FW has only been out for about two months. 

Was this issue happening before you put v% FW on the CAX80 or did it start afterwards? 

[cuziamindian]

Tbh I don't recall manually updating the firmware, but the 2 month timelines is about correct for now long this had been going on now. Perhaps I'll try the previous fw and see if that helps. Sincerely appreciate all the help 🙏🏾 ,ty