Ps5 cax80 lan issue

[cuziamindian]

I keep my ps5 hard wired to router, never had any issues. Suddenly psn has errors connecting though I have full internet connection. Resetting router works temporarily. I have realized simply removing and replugging the ethernet cable seems to work instantly and fixes the issue, only for some time though. Within couple hours I need to do that again. I have tried multiple cat5 and 6 cables and issue persists. Have used 2 different ps5s and issue persists. Factory reset router, assigned static ip and opened correct ports for ps5. Correct and latest firmware on router. Not sure what else i can do. Appreciate any help

[FURRYe38]

If this is the only problem with the PS5, would be something to contact Sony support about regarding there services. 

What FW version is loaded on the modem?

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

[cuziamindian]

V5.1.1.8


CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov 25 05:18:09 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Mon Nov 25 05:13:07 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;Sun Nov 24 23:07:23 2024Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:18:65:2c:82:db;CMTS-MAC=00:90:f0:66:05:00;CM-QOS=1.1;CM-VER=3.1;

Cable Connection

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Cable DiagnosticStatus:   GoodAction:   Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.Internet Access: Downstream Status: Upstream Status:  Refresh Save Cable Diagnostic Info

 

Advanced InformationFrequency Start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency

 

Startup ProcedureProcedureStatusCommentAcquire Downstream Channel399 MHzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnabledBPI+

 

Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1Locked256 QAM4399000000 Hz-2.8 dBmV43.7 dB21702Locked256 QAM1381000000 Hz-2.5 dBmV43.9 dB24803Locked256 QAM2387000000 Hz-2.5 dBmV43.9 dB19804Locked256 QAM3393000000 Hz-2.5 dBmV43.9 dB17705Locked256 QAM5405000000 Hz-2.7 dBmV43.7 dB13006Locked256 QAM6411000000 Hz-2.6 dBmV43.4 dB12707Locked256 QAM7417000000 Hz-2.4 dBmV44.1 dB11008Locked256 QAM8423000000 Hz-2.2 dBmV44.1 dB11809Locked256 QAM9429000000 Hz-2.3 dBmV43.9 dB103010Locked256 QAM10435000000 Hz-2.4 dBmV43.9 dB81011Locked256 QAM11441000000 Hz-2.5 dBmV43.9 dB65012Locked256 QAM12447000000 Hz-2.2 dBmV44.0 dB93013Locked256 QAM13453000000 Hz-2.1 dBmV44.1 dB49014Locked256 QAM14459000000 Hz-2.3 dBmV43.9 dB62015Locked256 QAM15465000000 Hz-2.5 dBmV43.7 dB65016Locked256 QAM16471000000 Hz-2.6 dBmV43.7 dB49017Locked256 QAM17477000000 Hz-2.3 dBmV43.9 dB48018Locked256 QAM18483000000 Hz-2.1 dBmV44.0 dB24019Locked256 QAM19489000000 Hz-2.0 dBmV44.1 dB20020Locked256 QAM20495000000 Hz-2.1 dBmV43.9 dB28021Locked256 QAM21501000000 Hz-2.2 dBmV43.9 dB14022Locked256 QAM22507000000 Hz-2.0 dBmV43.9 dB13023Locked256 QAM23513000000 Hz-1.8 dBmV44.1 dB5024Locked256 QAM24519000000 Hz-1.6 dBmV44.2 dB24025Locked256 QAM25525000000 Hz-1.9 dBmV44.1 dB9026Locked256 QAM26531000000 Hz-1.9 dBmV43.9 dB7027Locked256 QAM27537000000 Hz-2.1 dBmV43.7 dB20028Locked

[FURRYe38]

Ok,

Only one critical and not lots. 

Power levels look ok from what I can tell. Messy post. 🙄

I think your seeing some correctables and un-correctables in those columns that should be mostly zeros. 

Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

Make contact with Sony regarding what your seeing on the game console. 

[cuziamindian]

My apologies for the mess, I'm not the most savvy, Thank you so much for the advice though! I'm def try checking the coax and swapping out if needed. That didn't even cross my mind. Already opened a ticket with Sony as well. I appreciate you, thanks again 🙏🏾

[FURRYe38]

Hopefully it will get resolved. Let us know. 

One can take screen captures and post in a word application and save off as PDFs then attach to forum posts for best readability. 😉