cant log in to my router C6300

[kaitlin4599]

ok so i bought a netgear modem router combo off ebay seller listed it as new in box seller said they bought the modem but realized it wasnt what they needed for the isp service they had so they tossed it on ebay. anyhow when i type in the ip address to log into to the admin account to adjust the settings on my modem i get a blank page i called netgear and they said they cant help unless i pay a 6 month fee any ideas how to fix this?

[plemans]

with anything bought used, a factory reset is a good idea. 

did you push and hold reset for 7-15 seconds while its powered on? 

Was your ISP able to activate it to your service? 

[kaitlin4599]

isp was able to activate it i just cant access the router to change the settings no i didnt not reset the router

[plemans]

Try the factory reset. 

[kaitlin4599]

didnt works still cant log in

[plemans]

It just gives you a blank page? 
What are all the led's on it doing? 

Are you able to ping the router? 

Have you tried a different pc/browser?

[kaitlin4599]

keds are all lit i can access the internet how do i ping it?

[plemans]

So if the led's are all lit and you're able to use the internet, that implies its not bad. 

Try using a different web browser and/or pc to access it. 

Try using the 192.168.100.1 address. 

[kaitlin4599]

ok i was able to ping the router and saw no errors

[plemans]

did you try a different pc/browser?
And try accessing it using the 192.168.100.1?

[kaitlin4599]

yup tried that no dice

[plemans]

---

@kaitlin4599 wrote:

yup tried that no dice

---

you tried a different pc?

Different browser? 

Tried the modem's ip address? 

I'm doing my best to help you but getting very short/non descriptive responses back. its tough to help with limited info and feedback. 

[kaitlin4599]

i tried everything you suggested i can ping the router from cmd prompt but different pc different browser still the same issue

[plemans]

Have you tried using a phone browser? 

[kaitlin4599]

yes even that fails even my iphone fails