Orbi WiFi 7 RBE973
Reply

Re: factory reset not working

necuja
Aspirant

factory reset not working

so i forgot my router login password so i decided to factory reset it and did exactly like instructions say i held the button for 7 seconds and sometimes even longer (tried reseting 3 times) and every single time the default admin/password doesnt work... its like after the reset my router automatically restores my previous configurations because then all my devices reconnect to the wifi as well. i have a vpn and dont know if that somehow is affecting it? i have the c3700 N600

Message 1 of 9
Retired_Member
Not applicable

Re: factory reset not working

press reset   until POWER LED flashes

Message 2 of 9
necuja
Aspirant

Re: factory reset not working

Really?....as I stated above I have done all that and still nothing
Message 3 of 9
Retired_Member
Not applicable

Re: factory reset not working

Did the power LED flash?

 Unplug it and push reset for 15 seconds.

  Call your ISP and tell them you forgot your password

Message 4 of 9
necuja
Aspirant

Re: factory reset not working

Yes it did and I even unplugged did every solution I could find.. I have access to internet so not sure what my isp can do for me it's the fact I want to update my firmware but can't unless I can log into the router
Message 5 of 9
Retired_Member
Not applicable

Re: factory reset not working

You're welcome,

 

Is there a new firmware to update the c3700 to, I couldn't find one. What makes you think there is one.

I believe if firmware is updated it's done by the ISP.

Call them and have them reset the Password for you.

Message 6 of 9
necuja
Aspirant

Re: factory reset not working

The router was not provided by my isp so there is nothing they can do.... I don't know if there is an update it's been almost 2 years since I've logged my router in so I wanted to check but can't because for some reason reset is dysfunctional
Message 7 of 9
Retired_Member
Not applicable

Re: factory reset not working

Cable Modems are controlled by the ISP irregardless of who provides it or who owns it.

 

 

Message 8 of 9
necuja
Aspirant

Re: factory reset not working

Just telling you what they said
Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 5215 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series