alright hello everyone its time to expose netgear for who they are..
i bought a modem/router nighthawk ax6000 CAX80 it worked fine at the first month i would get abnout 1300 Mbs DL speed after that i noticed slower speeds so i would go speed test n i would only get about 300-400 Mbs. so i call my ISP n i talk to them n they said everything seems fine at our end but it seems that you have netgear modem so call netgear and tell them to confugure your modem so i did n netgear tech said im not sure what is going on theres no such thing as configuring the modem so what he did was tell me to switch the wifi channels which has nothing to do with my ethernet connection n changed a different number from like 1500 to 1494 or something (I am a tech my self and i have IT certificates) so i know what they're talking about when they do something anyway level 1 Tech told me to wait for a few days m keep checking my internet speed if i dont see a change i should call them back for a replacement so i called them back about 4 days later and they made me repeat all the steps and hard reset my modem and it didnt work so they told me call your ISP and tell them to "refresh" your cables and bring a modem with them to test your internet so i said fine i will and i have my ISP (Comcast) pulled a new cable directly from the hub to my house and made sure the signal was perfect they put their modem and i tested and i would get 1300-1350 Mbs DL speed (my internet speed being 1250 Mbs.) so i put my modem back and i still have the same issues slow speeds 300-400 Mbs DL i got new Cat7 cable i tried connecting wifi 6 laptop i tried another laptop with ethernet nothing worked all giving me the same speed also most of the times the app either doesnt connect to the modem thro my phone or when i do it keeps logging me off or freezing in loading specially when i do speed test it keeps loading it doesnt connect to speedtest server or sometimes it tells me request timed out or something.. anyway ik its an issue with the modem so i call netgear back they opened another case without telling me and they wrote down the issue on the new ticket that i dont have internet connection?? but like i never asked them to do that and i never said i dont have internet connection!!! so i talk to the indian guy and he again asked me to repeat every step factory reset the modem switching channels and all that n then he puts me on hold for 10-15 mins then the line disconnects and he never calls again now that was over an hour call
i called again i get connected another indian level 1 Tech i explain to him everything and he said okay give me a few mins to read the case i spent about 30ish mins on hold waiting on him then he tells me to repeat the same troubleshooting steps again but like i've been on hold for over 30 mins and hes reading my case why?!?! i told him i want to talk to his supervisor and he said we dont have supervisors.. he wont let me talk to someone higher than him.. eventually he said i will connect u to level 2 Tech i was Like finally!! i wait on the line for about 20ish mins the call has be on for about hour n 20 mins now suddenly the line disconnects and the tech doesnt call me back.. now im really frustrated! i let it sleep for a couple of days now im having issues i woke up theres no internet connection i restart my modem i have internet n then my internet would connect and disconnect i would have network but not internet connection for about 5 mins then it would be fine then about an hour later same thing would happen so i call netgear again and this time im speaking to americans!! yeyy i explained everything and she said that on my case its not marked that its been moved up to a level 2 Tech so are you sure you have been told this? and i said yes so she said ok i will transfer the call to a level 2 Tech so i wait and wait and the machine would tell me your wait time to get connected to a tech is 15 mins 5 mins later the machine said 16 mins 3 people before you..10 mins later it said 26092 MINS YES 26K MINS WAIT TIME because they want me to hang up they dont want to send a replacement part..i stayed on the line for about 15 more mins and someone answered me and my first question was are you a level 2 TECH? he said no im a level 1.. so now im so pissed off i explained to him everything again..and he said wait let me read your case he puts me on hold for 5 mins later the line disconnects and they never called back
if this isnt the worst customer server ever i dont know what that is they dont want to lose 450$ to replace my modem but i will take this topic to every forum there is about modems and tell people the truth this product isnt good that company's customer server is 1 start i wasted 2 n a half weeks now since i called them the first time and i wasted about 4 hours on the phone with Netgear alone other than Xfinity(my isp).
its time to copy paste this stuff to reddit and the other forums thank you all for reading this hope you never have to face this bad customer service like me!!
my netgear case number is 44540513
