Hi im after a complaints number as am getting nowhere with the support ,email,phone,or chatThanks

43183095Thank you! but i still find it very interesting, that there is no answer to the question at hand. If other people want to lodge a complaint, they need to send you thier case number for you to escalate their case?

Can you provide some more info on the issues you are seeing? DarrenM

Love how instead of answering the question, the moderator asks another question. I'd like to know where to file a complaint. let's see if i get an answer

I can try and help with the issue that you are having if you would provide some more detail. DarrenM

my issue is that I cannot find a place to complain about the support i received. Can you give me a place to complain?

Complaints contact info | NETGEAR Communities

17 Replies

DarrenM
Sr. NETGEAR Moderator
May 15, 2020
Can you provide some more info on the issues you are seeing?

DarrenM
- deblaaz
  Guide
  Aug 06, 2020
  Love how instead of answering the question, the moderator asks another question. I'd like to know where to file a complaint. let's see if i get an answer
  - DarrenM
    Sr. NETGEAR Moderator
    Aug 06, 2020
    I can try and help with the issue that you are having if you would provide some more detail.
    
    DarrenM
Babyt345
Aspirant
Oct 13, 2020
Case: 43528727

After multiple calls and hours of wasted time my very expensive orbi router still says “offline”. I came here because the young lady wouldn’t transfer me to someone who could help even after I begged. I would like a corporate email to make an official complaint to. It’s obvious that this entire department has been outsourced and I think they’d like to know that this terrible customer service will continue to cost them customers.
- FURRYe38
  Guru - Experienced User
  Oct 13, 2020
  What product are you refering too? Orbi RBR20?
  Babyt345 wrote:
  Case: 43528727
  
  After multiple calls and hours of wasted time my very expensive orbi router still says “offline”. I came here because the young lady wouldn’t transfer me to someone who could help even after I begged. I would like a corporate email to make an official complaint to. It’s obvious that this entire department has been outsourced and I think they’d like to know that this terrible customer service will continue to cost them customers.
  - Babyt345
    Aspirant
    Oct 13, 2020
    I selected the model number before posting my query. The email of customer relations/ retention at your corporate location? Please understand that I will find this information rather you provide it or not and I will include your responses at part of my complaint.
viragagar
Aspirant
Nov 05, 2020
Hi Netgear Team ,

Purchased this router-modem soemtime in Jan 2020 and speed was ok for inital days . Moment inital support got over , speed dropped drastically it took sometime to figure out its not a problem with XFINITY but Netgear reduces speed to trouble their customer's so that they are forced to choose their paid support plan or get new router-modem from them.

This is against the policy and i highly condemn this . When i am on 200 MPBS XFNITY PLAN and my router-modem supports 200 MBPS , at least give me half of speed .

Netgear dont have right to reduce or lower my internet support that leaves my devastated and i feel like i am being cheated

CASE# 43646330
Device Details - NETGEAR DOCSIS 3.0 8x4 N300 WiFi Cable Modem Router (C3000)

Please help me getting out fro this issue

Regards
Virag

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