Firmware update 1.0.0.44 Fails

[Wombo24]

An onscreen prompt appears advising "A router firmware upgrade is available".

Attempting to update the firmware from Netgear server continually results in:

"Downloading and updating the language table"

Followed by error : "Failed to update GUI language file "

Firmware update details:

Current GUI Language Version: 1.0.0.32_2.1.38.3
New GUI Language Version: 1.0.0.44_2.1.38.3
Current Firmware Version 1.0.0.32
New Firmware Version 1.0.0.44_1.0.60

Release Notes:
1. [Bug Fix] Fixed security issue.
2. [Bug Fix] Fixed security issue.

[Blanca_O · Accepted solution]

Hi, All, 

Please try again the firmware update and let us know of the result. This should be fixed by now. 

Regards, 
Blanca 
Community Team

[GraemeMc]

I have the same issue and nothing changes the failed outcome on any browser. Waiting "patiently" for a fix from Netgear

[Snuck]

Same issue here.

Mine has also been running the fan lately and dropping to very slow connection speeds.

[Blanca_O]

Hi @Wombo24 @GraemeMc @Snuck

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[Ash_00]

Same problem here with the update, even changing the language does not help.

[Blanca_O]

Hi, All, 

We are investigating on this. We will get back to you for any updates.
 

Regards, 
Blanca 
Community Team

[Ender76]

I too am having this issue and have been for several months. Fails to install the language file from the new firmware 1.0.0.44_1.0.60 via auto update. I am unable to do a manual update as the Firmware for these smart cradles are nowhere to be found for download.

[Blanca_O]

Hi, All, 

This has been brought up already to engineers. I will get back to you guys for any updates.

Regards, 
Blanca 
Community Team

[Blanca_O · Accepted solution]

Hi, All, 

Please try again the firmware update and let us know of the result. This should be fixed by now. 

Regards, 
Blanca 
Community Team

[Wombo24]

Hello Blanca,

Yes the update worked successfully and I am now at V1.0.042_1.0.60

Thanks for your help getting that resolved.

Cheers,

John

[Blanca_O]

Hi John,

Great! Thank you for the update. Glad that it's working now.   

Regards, 
Blanca 
Community Team

[GraemeMc]

Still have a message saying “Firmware update available”, but when I check for updates it says “No update available”

Hardware Version

DC112A  V1.0

Firmware Version

V1.0.0.42_1.0.60

GUI Language Version

V1.0.0.42_2.1.38.3

[Blanca_O]

Hi @GraemeMc

The current firmware that you have is already the updated / correct firmware V1.0.0.42_1.0.60. The previous firmware version was v1.0.0.32. 

Regards, 
Blanca 
Community Team

[Ash_00]

Thanks Bianca and team. The update went through without a hitch.

[BINAU]

This is not solved for m any of us, why is this marked as solved?

[BINAU]

@Blanca_O If this is Solved as you say, then why is my modem saying their is an update still but when checked it says no update, please refer to attachment, clearly this is still an issue.

[sanpas]

Same error

[UC74]

Same error.

Waiting for firmware download link.

[BINAU]

This is not fixed, please see here:

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/DC112A-firmware-update-fails/m-p/180...

[Blanca_O]

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team

[GraemeMc]

SKU is DC112A-1TKAUS

[GraemeMc]

Hi Bianca,

Typo in last reply SKU is DC112A-1TLAUS

Graeme

[BINAU]

@Blanca_O The model SKU is: DC112A-1TKAUS

Thank You

[BINAU]

@Blanca_O The other unit SKU is: DC112A-1TLAUS

Thank you

[BINAU]

@Blanca_O So It seems like the model SKU issue is: DC112A-1TLAUS (DC112A-1TKAUS) was a typo.

Thank you