Re: MR1100 does not finish booting

MR1100User · ‎2018-06-09

Hello,

I left my MR1100 on overnight and it powered off while I was using it in the morning. Now it fails to boot up past the on screen "NETGEAR" text/logo. I've tried various combinations of the hardware reset button (5 seconds and 10 seconds), removing to reinserting the battery, not using the battery, holding the normal power/top button etc. Nothing seems to reset the device back to working condition. If it helps, the LED is solid amber (not blinking). Any help would be great. Thanks!

Blanca_O · ‎2018-06-10

Hi MR1100User,

Welcome to NETGEAR Community!

- Can you still access MR1100 admin page?

- Can you still see the WiFi network?

- Did you recharge the battery from a wall socket? from a USB port?

- Where did you purchase the unit?

Regards,
Blanca
Community Team

MR1100User · ‎2018-06-11

The admin page is inaccessible and the Wi-Fi network is unavailable. I've tried recharging the battery from various USB sockets ("wall" or otherwise). That seems to work, but not charge status is presented on the display. I bought the unit from AT&T's website and they're already shipping out a replacement unit. I just wanted to see if Netgear knew of any advanced debugging/recovery tricks.

Blanca_O · ‎2018-06-11

Hi MR1100User,

It seems to be a hardware problem on the unit.

Regards,
Blanca
Community Team