NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mobile Broadband Disconnected Firmware 12.06.08.00
The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?
29 Replies
Please advise the SKU name of your device.
Please provide some detailed information on the issue. When the issue happens, could you please help to capture a modem.json log for us to check?
Please follow the steps below:
Step 1: Open 192.168.1.1 on your browser.
Step 2: Input the account and password if necessary (admin/password)
Step 3: type 192.168.1.1/model.json
Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.
Step 5: Save the text file as model.json_log.txt
Step 6: Submit the Log file
Thanks for your help on this.If we have a fix for the issue, would you like to help us to verfiy?
SKU MR1100-100NAS
Can you help me get connected to the T-Mobile network. We reset the router with Netgear support and have a set APN to b2b.static.
Please see log file attached.
- Where do we submit the log file?
Jpolitron14 wrote:
Where do we submit the log file?Please send a private message to me with the logs.
Thanks
- I’m not tech savvy so don’t understand what ur saying to do. My nighthawk all of sudden say “mobile broadband disconnected” and I don’t think or know if it was because of an update. Is there somethin I can do? Or do I need a new sim ?
I don't know if your situation is the same as mine, but I had an unlimited AT&T plan that had been grandfathered in, and was using it for my main source of internet. AT&T thought it was an ipad with an unlimited plan, but the sim card was actually in a mobile hotspot router. This worked for a long time. After much investigation, I learned that AT&T has been terminating these grandfathered accounts. It was nice while it lasted. I now pay twice as much for the same service.
Brandidowden wrote:
I’m not tech savvy so don’t understand what ur saying to do. My nighthawk all of sudden say “mobile broadband disconnected” and I don’t think or know if it was because of an update. Is there somethin I can do? Or do I need a new sim ?
- Same issue with the NTGX50C_12.06.08.00 I am trying to revert to a older firmware. I have 2 different SIM cards and get the same error
I am having the same exact issue with my M1
SKU: MR1100-1TLAUS.
FIRMWARE: NTG9X50C_12.06.08.00
I have the same issue with my AT&T branded M1. I use T-Mobile and starting a few weeks ago it just stopped being able to connect to data. I verified the SIM works in another device and I even tried a different working T-Mobile SIM in the M1 and it gave the same behavior ("Mobile Broadband Disconnected"). I tried factory resetting the router and I even tried buying an identical replacement router and got the same issue. My router has SKU 6420B, Model MR1100-2A1NAS, and Firmware NTG9X50C_12.02.06.01. Would be awesome if whatever change was invoked by Netgear/T-Mobile could be undone as it's rendered my router useless.
This is really blocked by T-Mobile in your case. Our release doesn't block you to use AT&T or T-Mobile.
Thanks
Still no connection T-Mobile. Data Disconnected. Have new Nighthawk and a new T-Mobile sim card and still same thing. Been since January with no connection. Disenhartening since this is not a cheap model.
ken1944us wrote:
Still no connection T-Mobile. Data Disconnected. Have new Nighthawk and a new T-Mobile sim card and still same thing. Been since January with no connection. Disenhartening since this is not a cheap model.
If you got the T-Mobile SIM from their retail store, please ask them to change your data plan to mobile hotspot. You can't use your tablet data plan with M1 anymore. This is based on our discussion with the customers who experienced the same issue recently.
I am having a similar problem after upgrading to 12.06.11.00.
I am on AT&T, and my IMEI Is already linked to a decice that they do not block. This issue started at exactly the moment the firmware upgraded. Any advice? Or a way to downgrade?
