- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
This device has so much potential - when it works it is fantastic - but it so unreliable at this point. Perhaps they can pull it together. I’m really hoping for them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Hi All,
If you have a M6 and experiencing data disconnection issues. Please reach out to me by email at jopeng@netgear.com.
Please provide the model.json file and also mention your community ID in the email.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
I will help you to upgrade your devices to the latest to resolve the connectivity stability issues. Some AT&T devices stuck on the old releases. I can help to resolve the issue.
Thanks
John
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Very poor service.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet After 1-2 hours
Hi John,
I'm having the same issue with MR6450 - intermittent disconnects after 2-3 hours or more sometimes. It happens with or whiteout battery. I’am using original power supply and cable.
Hardware : 1.0
Build Date : 2023/02/04
Package Name : MR6450-100EUS_NTGX65_12.01.05.00_Generic_01.07
Firmware : NTGX65_12.01.05.00
Modem Firmware : MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.21566.3.24337.3
Web App Version : MR6500-GENERIC_05.00.71.01
Is there en new firmware or what can I do to solve this issue ? I’am currently in Spain using a MASMOVIL SIM Card. I will return to Switzerland in 5 days - there I will use a Sunrise SIM Card.
Thank you in advance for your help.
Daniel
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
John,
Just sent you my .json capture. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Good day John - I wanted to follow-up that the most recent firmware update has resolved the issues I was having. I did also add on an external netgear router to offload the client count from the hotspot as well and that has made a large difference in reliability.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet After 1-2 hours
@danyc2 wrote:
Hi John,
I'm having the same issue with MR6450 - intermittent disconnects after 2-3 hours or more sometimes. It happens with or whiteout battery. I’am using original power supply and cable.
Hardware : 1.0
Build Date : 2023/02/04
Package Name : MR6450-100EUS_NTGX65_12.01.05.00_Generic_01.07
Firmware : NTGX65_12.01.05.00
Modem Firmware : MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.21566.3.24337.3
Web App Version : MR6500-GENERIC_05.00.71.01
Is there en new firmware or what can I do to solve this issue ? I’am currently in Spain using a MASMOVIL SIM Card. I will return to Switzerland in 5 days - there I will use a Sunrise SIM Card.
Thank you in advance for your help.
Daniel
Please send me the model.json file with your community ID. I will follow up with you by email.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks
John
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Mr6500 needs to be rebooted every few hours as the internet connection slows or fails. This has been happening since the new NTGX65_12.01.16.01 firmware which was pushed from AT&T. On reboot it works great again. But then within 20-30 minutes needs to be rebooted again. I know many are having this issue, but for this price we need a fix asap. My model is MR6500-1A1NAS_05.00.78.00
Also the software reboot from the NETGEAR Nighthawk MR6500 M6 Pro app does not work right as it shuts the router down but it does not come back on, needs to be done manually.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
@Diskman wrote:
I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW.
Please check your private message.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
bringing another issue to light as this thread seems to be active
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Hi Everyone in this thread.
We are testing a beta release with further optimization for data disconnection issue. We would like to get your feedback on the new FW's performance in the field.
Please email me at jopeng@netgear.com if you are still experiencing periodically data disconnections and would like to help with the beta FW testing.
Please include the following information in your email:
1. Email Subject: Beta Testing on Data Disconnection Issue
2. Your community id
3. Full model,json file captured after logging to WebUI
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
Thanks in advance for your help on this.
Regards
John
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
OK, I may be being impatience but it is 15 more days which makes a total of 5 weeks with nothing some have been having these issues for months. We need more help with our issues and not just fake promises. This is serious as we have spent in many cases over $1000 for something that only works intermittantly. I am not trying to cause trouble but this needs to be fixed. I am finding we are not disconnecting but have a connection but not internet throughput that is why we are needing to reboot then the connection returns with internet for a little while.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
@Diskman wrote:
In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.
I would like to work with you to find out why you experienced the issue. I sent PM to you, but didn't get your feedback.
The speed drop may be due to the interaction between network and the device. Could you please email me your contact info at jopeng@netgear.com, I will ask our SE to follow up with you.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Email sent for the beta testing... Found a group of these in the json capture
"gcdump":"Str: FORCEFUL PANIC FOR OOM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
@JohnPeng wrote:
@JBish wrote:
Email sent for the beta testing... Found a group of these in the json capture
"gcdump":"Str: FORCEFUL PANIC FOR OOM
Received. Thanks for the report.
Regards
John
@JBish Based on the logs, they all happened more than 2 months ago. We have fixes for these stability issues. A new ATT MR is being planned right now and will be released before Christmas in the current schedule.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Great, hopefully this will solve issues folks are having, the more info the better it is for everyone👍
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Well, It panicked and shut down, only recourse was reboot... Emailed log
Regards,
J Bish
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk M6 Pro - Drops Internet after 1 minute or less
Hi Peopleschampgb,
May we please know the device SKU (e.g. MR6150-100NAS)? This can be checked on the box of the product or on the barcode label.
What is the current Firmware version? Kindly check for an available firmware update.
Can you please let us know what troubleshooting you've tried?
Regards,
Blanca
Community Team
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more