orbi lbr20 no internet

[Moonlighter]

I am having broblems with the internet connection. The device regonaises my simcard but is not able to connect to the lte network. I have tried putting in the APN manually and other stuff. Still not working. If you know what this is about please tell me.

[KevinLiT]

Hello @Moonlighter ,

Welcome to the NETEAR Community!

Please ensure that you have a network data plan from your internet provider. The data LTE plans are different from the cellular LTE plans. 

Best,

Kevin

Community Team

[JL_]

Hi,

I just went thru similar difficulty, to set it up for Bouygues FAI in France

The way I manage to solve it:

- use a computer, not the app

- download the latest firmware for the ORBI LBR20 (Mine had 2.7.1 which was not good with my FAI it seems. v2.7.5.6 did it well)

- put the LBR outside and run it

- when ready, open http://192.168.1.1

- look at the firmware version (top right). If old, update it (advanced::Administration:update::manual). It takes a while

- then make sure the router knows about the SIM card PIN code, if any

- and use the config assistant

- it takes a while, might need a restart, but works fine 

- only then, you will have to find an indoor location that works...

Good luck! I spent hours as well.

JL