Re: Keep getting HSTS connection error on my child's school Chromebook

bassically · ‎2020-09-07

We were setting up the Chromebook for school on the 9 y/o's device. She has filtered/restricted settings in her circle. We were trying to set up Google Meet and kept getting the same error each time.

HSTS error

"Your connection is not private," "NET::ERR_CERT_AUTHORITY_INVALID,"

I removed the device from her circle and put it into an unfiltered group and it works fine now. Anyone have any ideas how I can move it back to her appropriate circle so I can ensure she has the appropriate filters and restrictions on this device? It looks like the kid specific filters prevent it from working, but this is how they're doing all their schoolwork this year so I need to find a happy medium.

All help text says to just accept the certificate or manually bypass, but the kid friendly features of Circle seem to prevent those items from even appearing, so I can't find any good way to resolve this.

i searched the forum and the only issue I found that was similar were people that experienced this issue and simply moved it to an un-restricted circle... probably because they're not 9 y/o's with poor impulse control.

Thanks so much,

Chris

Christian_R · ‎2020-09-11

Hi Chris,

May you provide the following info for us to check further.

Router Model:

Firmware Version:

Thanks,

Christian

bassically · ‎2020-09-11

Sure thing.

Model: RBR40

Firmware v 2.5.1.16

Christian_R · ‎2020-09-14

Hello,

Thanks for confirming. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info.

Regards,

Christian

showfire · ‎2020-09-18

Having the same issues for the kid filter but not with an adult filter, how do I resolve the issue?

jason74 · ‎2020-11-19

Christian,

Is there an solution to this? This is the 3rd thread about school chrome books and HTPS errors.

I was using circle but stopped because of the same issue.

At this point, I'm ready to return the Orbi and go with a different router.

@Christian_R wrote:
Hello,

Thanks for confirming. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info.

Regards,
Christian

Christian_R · ‎2020-11-25

Hello jason74,

May you send me a private message with your contact info and serial number. I'd like for our support team to reach out for further assistance.

Regards,

Christian