Orbi WiFi 7 RBE973
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D7800 keeps dropping all device connections

sye
Aspirant
Aspirant

D7800 keeps dropping all device connections

Hi

 

My R7800 keeps radomly throughout the day dropping all connection to wireless and wired devices and comes back after 30-60 secs.

 

I cannot see anything reported in the logs.

 

I have updated firmware to latest version 1.0.1.10.

 

It causes me alot of problems as work from home and keeps dropping the VPN to work with it and my RDP session also right in the middle of developing or debugging.

 

I use BT Fibre and all was ok till 2 weeks ago.

 

Can anyone help?

 

Thanks

Sye

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 5
Retired_Member
Not applicable

Re: D7800 keeps dropping all device connections

If the logs are empty it's probably rebooting for some reason.

Message 2 of 5
coolguy949
Apprentice

Re: D7800 keeps dropping all device connections

That's not the latest firmware for R7800. There is a newer 1.0.2.04 available: Link

 

Also, be sure to factory reset after updating to this firmware. That sometimes solves problems created from upgrading.

Message 3 of 5
sye
Aspirant
Aspirant

Re: D7800 keeps dropping all device connections

Hi Coolguy

 

Thanks for your reply

 

Apologies I have mis typed the model number, it is actually D7800 not R7800. I think the firmware is up to date as per

 

https://www.netgear.com/support/product/D7800?cid=wmt_netgear_organic#download

 

I will however try the reset to factory settings as did not do this after the last upgrade.

 

Thanks

Sye

Message 4 of 5
coolguy949
Apprentice

Re: D7800 keeps dropping all device connections

Sounds good. Factory resetting has solved my issues in the past. Let us know how it goes.

Message 5 of 5
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