Orbi WiFi 7 RBE973
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Re: setup page not loading correctly

Major713
Aspirant

setup page not loading correctly

So had some problems with my d7000 nighthawk so I ended up doing a restart on it. Now the setup page on modem doesn't display correctly and can't do the setup (see below) this has happened all 3 different computers running 2 different browsers and amobile phone with the exact same results. Any ideas?
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 12
Major713
Aspirant

Re: setup page not loading correctly

Sorry see attached file above
Message 2 of 12

Re: setup page not loading correctly

Message 3 of 12
Major713
Aspirant

Re: setup page not loading correctly

Yes done a few, no luck... same problem
Message 4 of 12

Re: setup page not loading correctly

Your screen shot is from a mobile app. Have you tried a browser?

 

It isn't clear to me what you are doing and where it goes wrong. Take us though what happens step by step.

Message 5 of 12
antinode
Guru

Re: setup page not loading correctly

> Your screen shot is from a mobile app. [...]

 

   Looks to me as if the "a mobile app" is a web browser.  Have you ever
seen a web browser on an Android phone?  Have you ever seen some
different kind of app which displays a URL that way?

 

> [...] Have you tried a browser?

 

   Read it again?

 

> [...] this has happened all 3 different computers running 2 different
> browsers and amobile phone with the exact same results.

 


   Back in the real world, I don't know what's causing this problem, but
I'd guess some kind of firmware corruption.  The broken-image-link icon
(as well as the general failure) hints at some fundamental confusion.

 

> [...] had some problems [...]


   Elaborate?

 

   Assuming that your current firmware is corrupt (for some unknown
reason), then I'd want to load some firmware into the thing again, and
hope that that solves the problem (until whatever corrupted it the first
time recurs).  Sadly, if the management web server files are corrupt,
I'm not sure how to do that in any elementary way.  The TFTP recovery
scheme might be good, _if_ you can get the thing into a receptive mode,
but I don't know how to do that if the thing thinks that it's working
properly.  Some lower-level technique, like a serial-port interface,
might be needed in a case like this.

   You might try specifying some specific web pages (in your browser)
instead of that "BRS_index.htm", like, say:

 

      adv_index.htm
      UPG_upgrade.htm


   (I'm not sure how much those names might change from one firmware
version to the next.  I got those from "V1.0.1.74_1.0.1".  Any idea
which version yours has?)

 

   Of course, if the NVRAM is becoming VRAM, then I'd expect similar
problems in the future (with increasing frequency), even if you can find
a way to stand it up now.  But, without running the experiment, that's
just more speculation.

 

   Any chance of a bad power adapter?

Message 6 of 12
Major713
Aspirant

Re: setup page not loading correctly

That screenshon on my phone is exactly like on computer with a "browser" the screenshot from my phone is exactly what the pcs do. Missing icon missing select country Dropbox and no sign of any next button or cancel button. How do I do a firmware update when I can get any further than that screen?
Message 7 of 12
Major713
Aspirant

Re: setup page not loading correctly

the problems before were just dropping in and out constantly. Internet connect wise
Message 8 of 12
melenz
Aspirant

Re: setup page not loading correctly

I have the same issue with the images not displaying after doing a reset on the router. So how do I resolve this?
Message 9 of 12
Major713
Aspirant

Re: setup page not loading correctly

I'm not sure at this stage, im still waiting for a response myself
Message 10 of 12

Re: setup page not loading correctly


@Major713 wrote:
That screenshon on my phone is exactly like on computer with a "browser" the screenshot from my phone is exactly what the pcs do.


To get that screen on a mobile device, you have to connect to the wifi. Do you get the same screen when on a wired connection? That's usually a better way in.

 

I can't tell from the mention of "3 different computers running 2 different browsers and a mobile phone".

 

Those "3 different computers" may also be on wifi.

 

It might be worth trying to rewrite the firmware to the device.

 

Other ways into the device include the desktop genie for whatever operating system you have.

 

If you want the desktop genie for Windows start here:

 

genie Landing Page | Apps | Discover | Home | NETGEAR

 

You may have to dismiss an annoying pop-up that tries to push a mobile app down your throat.

 

You can't control everything in there, but at least it could give you some clues.

 

Then there are the mobile apps for Android and iOS, but they aren't a lot of use.

 

 

Message 11 of 12
James_d
Aspirant

Re: setup page not loading correctly

I'm having the same issue, Wish I could offer more support, but the best solution I've seen is bin it and buy not a netgear. Hope you find a better solution. Let us know if you do.

https://www.google.com/search?client=ms-android-telstra-au&sxsrf=ALeKk02uTq69s0gIUvFWhJiSq_EaNnA78A%...
Message 12 of 12
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