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LorenzoAATE's avatar
LorenzoAATE
Aspirant
Aug 31, 2019
Solved

Can't log into genie

Hi everyone, I'm new here and hope someone can help. I can't log in into the Genie APP because I don't have a password. It says the default password is "password", but it doesn't work. I've also tried using the WiFi password and my Netgear account's password, nothing. How do I log in?

 

Thanks,

Lorenzo

  • schumaku's avatar
    schumaku
    Sep 02, 2019

    It's the same admin account password as configured on the router. As a D7000 does unlikely work straight away from the box (some basic config is required, e.g. DSL settings, carrier authentication, ...) I suspect that the default password was changed before.

     

    This is the same password you use to login on the router Web interface e.g. when using routerlogin.net .

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    LorenzoAATE wrote:

    Hi everyone, I'm new here and hope someone can help. I can't log in into the Genie APP


    What are you doing when you try to login? And what do you mean by the genie app?

     

    The genie could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

     

    If you are trying to manage a modem/router, the best way in is with a browser and the graphical user interface.

     

    If you cannot login to your router | Answer | NETGEAR Support

     

     

    • LorenzoAATE's avatar
      LorenzoAATE
      Aspirant

      I try to log in, for example, to change the router settings and it asks me for a password I don't have and the suggested default "password" doesn't work.

       

      This is the Genie APP I downloaded from Netgrear's website for Windows (7)

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        It's the same admin account password as configured on the router. As a D7000 does unlikely work straight away from the box (some basic config is required, e.g. DSL settings, carrier authentication, ...) I suspect that the default password was changed before.

         

        This is the same password you use to login on the router Web interface e.g. when using routerlogin.net .