Parental control not working

[sirlancelot33]

Downloaded Netgear Genie.  Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available.  Connect your router to the Internet."  WTF?

[DexterJB · Accepted solution]

Hi @db4545,

Welcome to the community!

1. What is the firmware version of the router?

2. Please try using another device (Android, iOS, computer).

3. Have you tried resetting the router?

4. Are you able to login through https://netgear.opendns.com/sign_in.php?

Regards,

Dexter

Community Team

[DexterJB]

Hi @sirlancelot33,

1. What is the firmware version of the router?

2. Please try using another device (computer, Android, iOS).

3. Have you tried resetting the router?

Regards,

Dexter

Community Team

[sirlancelot33]

Firmware has the latest version.  I don't have another device.  Of course I have reset and restarted the router.  

Anyone have any real solutions?

[DexterJB]

Hi @sirlancelot33,

I have sent you a message. Please check your inbox.

Regards,

Dexter
Community Team

[db4545]

Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).

R6700v3

[DexterJB · Accepted solution]

Hi @db4545,

Welcome to the community!

1. What is the firmware version of the router?

2. Please try using another device (Android, iOS, computer).

3. Have you tried resetting the router?

4. Are you able to login through https://netgear.opendns.com/sign_in.php?

Regards,

Dexter

Community Team

[DexterJB]

Hi @db4545,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team