Orbi WiFi 7 RBE973
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FVS318 - Intermittent Network Drops, Began Recently

ehagood
Aspirant

FVS318 - Intermittent Network Drops, Began Recently

Hello all,
We have had an FVS318 for about 6 years or so without an issue, until about 2 weeks ago. All of the sudden, about three times a day the entire network will drop and then restart all in the span of 30 to 60 seconds. Any programs that were accessing network resources at that moment will crash. It only seems to happen about 2 to 3 times a day. No settings have been changed on it recently and I am rather puzzled as to why this is happening. The log(listed below) on the VPN shows that the date/time has been reset during this outage. I have searched the internet and come up short. Any ideas would be greatly appreciated!

Sun, 01/01/1900 00:00:00 - Netgear Activated.
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:68.142.118.4, 80, WAN - Destination:[OUR IP ADDRESS], 18891, LAN - 'Possible Port Scan'
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:69.171.235.16, 443, WAN - Destination:[OUR IP ADDRESS], 20741, LAN - 'Suspicious TCP Data'
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:193.182.8.66, 4070, WAN - Destination:[OUR IP ADDRESS], 19449, LAN - 'Possible Port Scan'
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:216.248.29.104, 443, WAN - Destination:[OUR IP ADDRESS], 18745, LAN - 'Suspicious TCP Data'
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:69.171.224.42, 443, WAN - Destination:[OUR IP ADDRESS], 19200, LAN - 'Suspicious TCP Data'
Sun, 01/01/1900 00:00:00 - TCP connection dropped - Source:65.55.71.47, 1863, WAN - Destination:[OUR IP ADDRESS], 16887, LAN - 'Possible Port Scan'
Tues, 02/19/2013 12:10:21 - Get NTP Time: Tues, 02/19/2013 12:10:21
Tues, 02/19/2013 12:11:49 - TCP connection dropped - Source:184.26.142.49, 443, WAN - Destination:[OUR IP ADDRESS], 20566, LAN - 'Suspicious TCP Data'
Tues, 02/19/2013 12:12:47 - TCP connection dropped - Source:17.149.36.93, 443, WAN - Destination:[OUR IP ADDRESS], 24001, LAN - 'Possible Port Scan'
Tues, 02/19/2013 12:14:41 - TCP connection dropped - Source:129.3.172.226, 62801, WAN - Destination:[OUR IP ADDRESS], 45014, LAN - 'Suspicious TCP Data'
Tues, 02/19/2013 12:14:41 - TCP connection dropped - Source:174.55.193.192, 49237, WAN - Destination:[OUR IP ADDRESS], 45014, LAN - 'Suspicious TCP Data'

Thanks,
Eddie
Message 1 of 13
jmizoguchi
Virtuoso

Re: FVS318 - Intermittent Network Drops, Began Recently

OUR IP ADDRESS


Should LAN , Private IP so hiding doesn't do any good.

whois 68.142.118.4
Junes-iMac:~ Junebug$ whois 68.142.118.4
#
# Query terms are ambiguous. The query is assumed to be:
# "n 68.142.118.4"
#
# Use "?" to get help.
#

#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=68.142.118.4?showDetails=true&showARIN=false&ext=netref2
#

NetRange: 68.142.64.0 - 68.142.127.255
CIDR: 68.142.64.0/18
OriginAS: AS22822
NetName: LLNW-2
NetHandle: NET-68-142-64-0-1
Parent: NET-68-0-0-0-0
NetType: Direct Allocation
Comment: *** All abuse complaints must go to abuse (at)
Comment: limelightnetworks.com
Comment: Network reassignments available via rwhois.llnw.net:4321
RegDate: 2004-03-17
Updated: 2012-02-24
Ref: http://whois.arin.net/rest/net/NET-68-142-64-0-1

OrgName: Limelight Networks, Inc.
OrgId: LLNW
Address: 2220 W. 14th Street
City: Tempe
StateProv: AZ
PostalCode: 85281
Country: US
RegDate: 2002-07-26
Updated: 2011-10-27
Ref: http://whois.arin.net/rest/org/LLNW

ReferralServer: rwhois://rwhois.llnw.net:4321

OrgAbuseHandle: LNAD-ARIN
OrgAbuseName: Limelight Networks Abuse Dept
OrgAbusePhone: +1-602-850-5095
OrgAbuseEmail: ipadmin@limelightnetworks.com
OrgAbuseRef: http://whois.arin.net/rest/poc/LNAD-ARIN

OrgTechHandle: LNAA-ARIN
OrgTechName: Limelight Networks ARIN Admin
OrgTechPhone: +1-602-850-5095
OrgTechEmail: arinadmin@limelightnetworks.com
OrgTechRef: http://whois.arin.net/rest/poc/LNAA-ARIN

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#


whois 69.171.235.16
#
# Query terms are ambiguous. The query is assumed to be:
# "n 69.171.235.16"
#
# Use "?" to get help.
#

#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=69.171.235.16?showDetails=true&showARIN=false&ext=netref2
#

NetRange: 69.171.224.0 - 69.171.255.255
CIDR: 69.171.224.0/19
OriginAS: AS32934
NetName: TFBNET3
NetHandle: NET-69-171-224-0-1
Parent: NET-69-0-0-0-0
NetType: Direct Assignment
RegDate: 2010-08-05
Updated: 2012-02-24
Ref: http://whois.arin.net/rest/net/NET-69-171-224-0-1

OrgName: Facebook, Inc.
OrgId: THEFA-3
Address: 1601 Willow Rd.
City: Menlo Park
StateProv: CA
PostalCode: 94025
Country: US
RegDate: 2004-08-11
Updated: 2012-04-17
Ref: http://whois.arin.net/rest/org/THEFA-3

OrgAbuseHandle: OPERA82-ARIN
OrgAbuseName: Operations
OrgAbusePhone: +1-650-543-4800
OrgAbuseEmail: noc@fb.com
OrgAbuseRef: http://whois.arin.net/rest/poc/OPERA82-ARIN

OrgTechHandle: OPERA82-ARIN
OrgTechName: Operations
OrgTechPhone: +1-650-543-4800
OrgTechEmail: noc@fb.com
OrgTechRef: http://whois.arin.net/rest/poc/OPERA82-ARIN

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_to


do some whois and find the source...

possible some are some malware from whatever the destination are related too
Message 2 of 13
ehagood
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

I have tried to run whois on multiple IP addresses. I haven't came up with anything concrete yet. Most are different and seem to point to different regions or countries.

Today I am focusing on running Malwarebytes scans on several of the PCs that are on during these outages, to see if I can catch anything.

From the log, though, do you feel like the source is from inside the network? Do you have any further suggestions of ways to track the source of the problem?
Message 3 of 13
jmizoguchi
Virtuoso

Re: FVS318 - Intermittent Network Drops, Began Recently

Destination:[OUR IP ADDRESS]


what ever related to the IP , look in to malware issues.
Message 4 of 13
ehagood
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

jmizoguchi wrote:
what ever related to the IP , look in to malware issues.


I really don't understand your advise. I have a list of 30+ IP addresses from the security log, all different and each whois pulls from different locations. I have 12 computers on our network at the same time.

First, how can a process be shutting down our network for 30 to 60 seconds?

Second, how can I track the issue to a single machine? The destination in the Security Log is our external IP Address. It doesn't give me a local machine IP.

I tried Wiretap on one PC... but the PC was lagging too much for our software to run properly.
Message 5 of 13
ehagood
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

jmizoguchi wrote:
what ever related to the IP , look in to malware issues.


Also, I have AVG on each PC. It has scanned with no viruses. I also ran Malwarebytes, which also reported no Malware.
Message 6 of 13
jmizoguchi
Virtuoso

Re: FVS318 - Intermittent Network Drops, Began Recently

It is possible that WAN IP currently released by the ISP has abused other ISP customer and you are seeing some activity

port scan is not penetrated to your network.

try using one of the pc's mac address and get different WAN IP and see log will clear some
Message 7 of 13
ehagood
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

jmizoguchi wrote:
It is possible that WAN IP currently released by the ISP has abused other ISP customer and you are seeing some activity


Our WAN IP is static. We have owned it for over a year.

jmizoguchi wrote:
try using one of the pc's mac address and get different WAN IP and see log will clear some


Since our IP is static... I don't know how hard it would be to request another and get it changed. How do I use another PC's MAC address?
Message 8 of 13
adit
Mentor

Re: FVS318 - Intermittent Network Drops, Began Recently

What is the LAN IP Address? Is it a PC or Server?
Message 9 of 13
jmizoguchi
Virtuoso

Re: FVS318 - Intermittent Network Drops, Began Recently

Since our IP is static... I don't know how hard it would be to request another and get it changed. How do I use another PC's MAC address?



If you have static IP then will not work. Only works when you have dynamic IP with ISP
Message 10 of 13
ehagood
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

Well, after thinking about this a little yesterday... I decided to pull the FVS318 out and replace it with another router that we had. Thus far (24+ hours) we haven't had any network outages. At this point I feel that maybe this was a symptom of a failing FVS318. If we don't have any further network issues, then I will assume that it was just going bad.
Message 11 of 13
Daedalus01
Aspirant

Re: FVS318 - Intermittent Network Drops, Began Recently

Which version router do you have?
Message 12 of 13
SamirD
Prodigy

Re: FVS318 - Intermittent Network Drops, Began Recently

This maybe a little bit too late to help, but I noticed almost the exact same problem with my Cisco rv016 when my cable company changed their backend. The new backend (Arris c4) was sending 100 packets/sec to my rv016, so it would constantly reboot thinking it was under attack. Seems like the same thing might be going on with the snippet of the log you posted.
Message 13 of 13
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