FVS318Gv2 Prosafe VPN Firewall

[dedad]

Hi, everyone : Going nuts here with this problem. Have a total of four (FVS318Gv2). One is the main office and the other three are in different states. we use the FVS318Gv2 hardware VPN for the phone  system. it connects to the office so a office phone can be use like they are in the main office. the setting basic via the wizard, worked through a few years now. Month ago, Verizon Quantum router still work fine. always a reboot will fixs the tunnel if there no connection in the pass. This week everyone is down. Try reboot everything, modems, routers, on both ends nothing worked. Try lowing the encyption - nothing. Resetup(delete) the links - nothing. The connection between Verizon to Netgear is lan to wan.

Anyone have a solution ? 

Thanks for reading my problem.

[DaneA]

Hi dedad,

Welcome to the community! 🙂 

Let's isolate the problem.  Kindly answer the questions below:

a. About the other 3 FVS318Gv2 deployed in different states, is the VPN tunnel established between the 3 of them? 

b. Is Verizon the ISP (Internet Service Provider) of all 4 sites?

c. Are there any changes made recently within the settings of each FVS318Gv2 or changes made recently within the network of each FVS318Gv2?

d. Have you tried to delete the IKE/VPN policies then recreate it using the VPN Wizard on each FVS318Gv2 then check if the VPN tunnel will establish?

e. Is the FVS318Gv2 set as the main router on all four sites?  

f. What is the current firmware version of each FVS318Gv2?

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team

[dedad]

Thanks for a warm Welcome.

Answer and more backgrounds.

A) All 3 connection was working fine. 2 had been over 2 years, started with slower FVS family routers( I using the router's VPN for Voice over IP phone only). The 3rd wa install 4 month ago was hit by lighting had to be replace 1 week ago. All units same model and firmware. Firmware 4.3.4-1
B) no, n/a everywhere as Verizon advertise.
C) no changes made.
D) just reconfigure IKE/VPN policy. Waiting for someone to do a hard reboot.
E) yes. Lan to WAN setup. Verizon w/wifi to FVS318Gv2 cable connection only internal PCs.
F) Firmware 4.3.4-1

Try lowering security - not working (return to original setting)

Hope you can help.

[DaneA]

Hi dedad,

Does it mean that all 3 FVS318Gv2 from other states cannot establish a VPN tunnel to the FVS318Gv2 located in the main site?  

Were you able to have someone reboot the FVS318Gv2 on the main site then check if same problem occurs?

Regards,

DaneA

NETGEAR Community Team

[dedad]

Hi DaneA,

Yes to both questions. It was all working, Just last week it stop working on by one. They alway will return working by rebooting it.

Thanks.

[DaneA]

Hi dedad,

The problem is isolated since the FVS318Gv2 on the main office won't connect via VPN while the other 3 FVS318Gv2 are able to establish a VPN connection to each other. Can you try to factory reset the FVS318Gv2 on the main office then reconfigure it from scratch.  Check if you will be able to establish a VPN tunnel with the 3 other FVS318Gv2 located on different states. 

If ever the FVS318Gv2 still won't connect after you have done what I have suggested, I advise you to open an online case with NETGEAR Support at anytime.  Let them know about your concern and the troubleshooting steps done to isolate the problem.  

Regards,

DaneA

NETGEAR Community Team

[JohnRo]

Hi dedad,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Thanks,