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NMS 300 is marked EOL - what now?

uwh
Aspirant
Aspirant

NMS 300 is marked EOL - what now?

Hi all,

I noticed that the NMS300 management tool has been marked as EOL (end of life). Does Netgear offer or will Netgear offer a successor to this solution? (When will Netgear stop maintaining NMS300? Or did this happen already?)
Thanks!

Message 1 of 4
schumaku
Guru

Re: NMS 300 is marked EOL - what now?

Difficult for answering.

 

On one hand, Netgear is offering the https://www.netgear.com/business/solutions/engage-controller/ 

 

On the other hand, this supports just the latest and greatest Netgear AV switch models.

 

The effective problem goes much deeper: Let's rip into Netgear for their lack of transparency on product lifecycles, shall we? Here's a few ways to see it:

 

  • Planned Obsolescence: Netgear might be deliberately keeping you in the dark so you'll buy new products more often. They're hoping you won't know how long their stuff actually lasts, so you'll play it safe and buy a new router/switch/whatever every few years, even if the old one is still kicking.
  • They Don't Care Enough About Businesses: Businesses rely on stability and predictability. With no lifecycle plan, Netgear is basically saying "hey businesses, screw your long-term planning, buy our stuff and hope it lasts!" Not exactly confidence inspiring, is it?
  • Incompetent or Clueless? Maybe Netgear just doesn't have a clue about how long their products should last. That's not much better! If they can't figure out how long their own products will work, how can you trust them to deliver reliable business solutions?

Netgear's lack of product lifecycle plan is a slap in the face to businesses who need stability and predictability. It's either a cynical ploy to make more money or a sign of ineptitude. Neither reflects well on Netgear Business.

 

We can dispute why Netgear goes cluttering their path with far to many niche solutions instead of offering something more complete and sophisticated?

 

Good morning Netgear, here is the business reality for you. It will be a long way. Eat or die.

 

When will we see a comprehensive life cycle information for all your business products please? Your competition is offering this for many years:

 

eg. HPE

 

HPE Prduct Life Cycle.PNG

 

eg. Cisco:

Cisco EOL Policy Timeline.PNG

 

Please @LaurentMa make this Netgear Business priority number one! As of today, Netgear is not competitive, and does bring all your partners into major risks.

 

As a reseller, as a system integrator, as an active member of the community: We're no longer able to continue any business with Netgear under these conditions. We simply don't know if the "new" products we ordering today are rendered useless because of some manages have to idea to declare a product EOL from one day to another. Without any warning. A complete unpredictable partnership. Act now!

Message 2 of 4
Bradford23
Aspirant

Re: NMS 300 is marked EOL - what now?

Thanks for this.

Message 3 of 4
uwh
Aspirant
Aspirant

Re: NMS 300 is marked EOL - what now?

Thanks for your extensive and meaningful comment!
As no Netgear staff member commented on this after a few days and it's impossible to open a case for NMS300 (because it has no serial nummer and isn't selectable from the list of porducts without serial number), we will give up here and buy our switches from another vendor, probably Lancom, which is quite popular in Germany. (and BTW significantly cheaper).
Best Regards
Christoph

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