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Blitz2016's avatar
Blitz2016
Aspirant
Apr 06, 2016

Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies

I tried to go into the M4100-D12 to reset passwords via the Hyperterminal instructions and had nothing but problems.   First Hyperterminal for Windows 10 does not exist.  You have to get a trial co...
Security
Software & Apps
Troubleshooting
Blitz2016's avatar
Blitz2016
Aspirant
Apr 06, 2016

Dane,

 

Thanks for responding.

 

That is the 3rd set of settings I have seen.  The main problem is Netgear web site has multiple pages for the same item.  And they are not in sync...

 

Correct serial settings:

 

115200,N,8,1  and NO FLOW CONTROL

 

Checking for application  q  (you enter "q" within 2 seconds of seeing that line)

 

It would still be nice to see a Hyperterminal program like app from Netgear (at least a recommended one) since Hyperterminal is no longer supported in new versions of Windows.  I have 27 (?) days remaining in the free trial program I scrounged.  But then what?

 

Plowing along and at least greatful I can finally interect with the Netgear unit serial stuff. 

 

Anyone know the correct password for the "17 - Start Diagnostics Application" ???

 

Thanks Again...

 

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Apr 07, 2016

    Hi Blitz2016,

     

    For the HyperTerminal program, you may use PuTTy.  You may download PuTTy here. 

     

    Have you tried to select "13 - Password Recovery Procedure?"  Kindly post screenshots or images that shows the output on your end as you follow the procedures on the link I have provided.  

     

    Also, you may want to open an online case with NETGEAR Support for further assistance.  Kindly state your concern and what procedure(s) you have done so far.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team 

    • Blitz2016's avatar
      Blitz2016
      Aspirant
      Apr 09, 2016

      Dane,

       

      Even though PuTTY has scant serial settings it does work on the router if you know the correct COM port and manually set speed to 115200.

       

      Got the option 13 taken care of (admin passwords) and thanks again.

       

      For grins I tried option 17 -- Start Diagnostics Application -- and I cannot find such password after searching a number of areas on the Netgear sites and others.  My passwords do not work either.  So I am beginning to wonder if #17 even is implemented.

       

      Thanks...

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired
        Apr 11, 2016

        Hi Blitz2016,

         

        About option 17, I believe that NETGEAR Support can assist you with it.  However, I am glad that option 13 worked for you. :)

         

        It seems that the problem is now resolved.  I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

         

         

        Cheers,

         

        DaneA
        NETGEAR Community Team

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