Unable to Open RMA Case After Original Case Was Closed Prematurely
Good morning-
I am trying to open a case for RMA replacement after my initial request was closed too soon. (The switch is at an end user site in Malaysia, and my organizations RMA department is in the US, that is why communications have been slow on our side.)
The switch has one non-functioning port. Our tech support engineers have performed all basic troubleshooting steps, and have pulled the logs that NG support originally requested. I also have pictures, proof of purchase, etc. (as originally requested by NG support).
I have been unable to open a case via the NG portal, and all attempts to reconnect with an agent via e-mail have been shot down via automated reply. Original case number was 47821737.
