Could not clean up Merual cloud storage

[danielnkf]

Hi,

I have seen my cloud storage hit 4GB so I was trying to delete photos. 

I have removed the photos in playlists but the cloud storage is still showing 0GB available. 

Is it a bug there or there are some other steps to free up the space?

Thanks!

[Christian_R]

Hello danielnkf, 

Thanks for posting. Are you still experiencing issues with your Meural cloud storage?

Regards,

Christian 

[danielnkf]

Hi,

Yes I am still seeing the issue. 

I could only freed up 0.2000000018Gb after deleted 100 photos. 

Thanks for help!

[Christian_R]

Hi danielnkf,

Thanks for getting back. I'd like for our support team to reach out for further assistance. If you wish to be contacted, please send me a private message and provide the following info. 

Meural Model: 

Email:

Phone: 

Preferred Contact Time: (including time zone)

Thanks,

Christian 

[danielnkf]

Thanks!

I have sent a message. 

Thanks again for help. It has been very annoying. 

For ref, I will update my status here later.