Re: Meural Canvas Change WIFI Network

tonepilates · ‎2019-12-13

Hi There,

I'm trying to connect my Meural to a new WiFi network and am having issues. I'm following THIS article, but when I get to #9, there is nowhere to select the new network.

Does somebody have a solution?

Cheers!

Oliver

KevinJ_K · ‎2019-12-16

Hello Oliver,

Thank you for the message. Not sure why you are only able to create four playlists.

We would suggest contacting the Meural Support Team for further assistance with this-

meuralsupport@netgear.com

Regards,

Kevin K., NETGEAR Meural Community Team

Facepalm_Meme · ‎2019-12-17

Hello Oliver,

I recently had the same problem and found that in order to change wifi networks, you have to unregister and re-register. Here's how I did it:

Open the app and go to the Settings section (Gear icon on upper right)
Scroll down to the bottom and select Delete Canvas
Close the app
Power cycle the meural. Make sure your phone doesn’t connect to it.
Open the app. It should ask you to register your canvas
Enter the Product Key.
It will then tell you to connect to the canvas.
Once it’s connected, it will give you a list of connections to choose from. Connect to one of them and you should now be online.

Regards,

Chris

KevinJ_K · ‎2019-12-20

Hi Chris,

Thank you for sharing this and being so helpful. We appreciate the assistance and will share this with other customers who have similar issues.

Regards,

Kevin K. NETGEAR Meural Community Team

bzwench · ‎2020-05-14

When you deregistered and re-registered your Meural, did you lose all of your content?
Thanks!

Facepalm_Meme · ‎2020-05-14

My content was stored in the Meural portal. When you unregister and re-register, you're just disassociating and reassociating the Meural canvas with the your account on the Meural portal. Therefore if your content is stored there, and you're using the same account, it will still be there even if you unregister and re-register.

fstevens · ‎2020-06-17

If I changed just the password do I still have to deregister the account?

@Facepalm_Meme wrote:
Hello Oliver,

I recently had the same problem and found that in order to change wifi networks, you have to unregister and re-register. Here's how I did it:

Open the app and go to the Settings section (Gear icon on upper right)
Scroll down to the bottom and select Delete Canvas
Close the app
Power cycle the meural. Make sure your phone doesn’t connect to it.
Open the app. It should ask you to register your canvas
Enter the Product Key.
It will then tell you to connect to the canvas.
Once it’s connected, it will give you a list of connections to choose from. Connect to one of them and you should now be online.

Regards,

Chris

Facepalm_Meme · ‎2020-06-17

If you mean that you changed the Wifi password, then yes you would have to do that whole process over since that is the only place you can tell it what to connect to.