Meural canvas not powering past boot screen

[Ajax2]

My Canvas stopped working randomly. It was working fire for a year and stopped working. I've tried factory resetting but it won't load past the initial boot screen. It just goes black. I called support and was told it's an hardware solution other than buy a new one. I'm out of A LOT of money. Anyone else have this issue?

[KevinLiT]

Hello Ajax2,

Welcome to the NETGEAR Community!

I understand that you are not able to successfully factory reset your Meural Canvas to resolve the black screen issue.

The following steps have been proven to resolve this issue:

• First, Remove your Meural Canvas from your Meural app.
• Then uninstall the Meural App.
• Next, hold down the factory reset button on your Meural Canvas. 
• Then disconnect the power adapter for 30 seconds
• Now, plug in the power adapter and wait for the start-up screen. 
• Then release the reset button.

Please let me know if this solution was able to solve your issue!

Best,

Kevin

Community Team

[Ajax2]

I removed the canvas and app from my device. Then went through the reset cycle a few times. The start up screen appears for a while then back to the black screen with no response.

[JCarita]

I have the exact same problem. Any solution?

[Ajax2]

No solution, sadly. I've talked to support a couple of time and each time we eventually get to "sorry, your device is out of warranty". The only option is to purchase a new device, which I would not do after this one died a shortly after a year.