Problems canvas

[Dimitr1]

Everything was working fine but after clicking update software all is wrong.

Had to reset the canvas to get it back online again.

Results:

-power button not working

-app says offline, restart wifi....(that doesn't work because its powered off)

-Have to disconnect power suply for a minute to start the canvas back up.

any suggestions?

[Christian_R]

Hello Dimitr1,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian