Can't manage my subscription

[marcuslf]

I'm trying to update my Meural subscription.  

I've logged into my account, went to settings, then Membership. I click on 'change'.  I get a popup, with an option to 'Change plan'.  But it isn't clickable.  I've tried multiple browsers on multiple machines.  The cursor is just crossed out.

I also tried to update my credit card. Settings-> payment method.  Click on Payment (which shows my CC).  It just goes to an info page that says I have a CC.  I can't delete, modify, or update it.  I can only add a new CC. Which is not what I want to do.

[KevinLiT]

Hello marcuslf,

Welcome to the NETGEAR Community!

I understand that you are having issues with your Meural subscription.

Please PM the following information so I can endorse you to our customer support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

[marcuslf]

Got an email from support with a case number, recommending that I come send an email, or contact support on the website.....to open a ticket.

😞

[KevinLiT]

Hello marcuslf,

Thank you for this information. 

Please open a ticket and keep me informed as to when they get in contact with you.

Best,

Kevin

Community Team