“Fail to update armor”

[Kingsax1]

I am trying to disable my NETGEAR armor to do a download and I keep getting “fail to update armor”. Thought downloading bitfender would solve the issue but it didn’t. Please help!!!

[plemans]

did you follow this guide: 

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-a...