Having trouble sync my netgear password with my mobile app

[Reputationist]

I recently updated my RBS50 to the latest firmware - the one which offered adding BitDefender - but I having a proble between my router and my mobile app - I can sign in to my router but using the same password I can't sign into my mobile app so that I can active my BitDefender on my router/

My question is how do I activate the offer for the BitDefender?

[DexterJB]

Hi @Reputationist,

Welcome to the community!

This link may help out. Please keep us posted if the issue will persist.

Dexter

[DexterJB]

Hi @Reputationist,

I would like to follow up and check if you are still experiencing the issue.

Dexter
Community Team

[jwhelan70]

RBR50 (4PMF8351061FF)

I got the same issue, after firmware and app update,  my orbi app doesnt login.

[DexterJB]

Hi @jwhelan70, if the device is on Android, please try clearing the app data and cache then see if you're now able to login to the Orbi app.

Dexter

[DexterJB]

Hi @jwhelan70, were you able to get this sorted out?

Dexter