I activated my Armor subscription but the Nighthawk app still shows it as expired

Question

I have renewed the Armor subscription through the Nighthawk app to my router. It shows active on its page (Armor page) but on the app it still shows as expired. It has been 24 hours now and the status is still the same. What can be done to solve this issue?

plemans · Answer

2 ways.
at the top, click on mynetgear. from there follow the support options with contacting them.&nbsp;
or log into the armor . netgear. com and click on the support options there.&nbsp;
&nbsp;
One goes through netgear, the other through bitdefender. Not sure what their hours of operations are on the weekends though.&nbsp;

alekbrooks · Answer

plemans&nbsp;&nbsp;And yes, the serial number registered to it is the same on the router.

alekbrooks · Answer

plemans&nbsp;&nbsp;THANK YOU !!!!!!!!!!!!!!!!!!!!!!!!

alekbrooks · Answer

plemans&nbsp;netgear&nbsp;Bitdefender-OEM&nbsp;&nbsp;So, I have bought the subscription through the Nighthawk app. The subscription is active on armor.netgear.com but not on my router. The nighthawk app keeps showing it as expired.&nbsp;Contacted&nbsp;Bitdefender-OEM&nbsp;and they said the issue is with NetGear. I contacted Netgear and guess, netgear says the issue is with bitdefender, called bitdefender and they said the issue is with Netgear,,,&nbsp;Conclusion, I payed for a service and don't have it and the responisble ones to help me with it instead of helping me to solve the problem keeps tossing me around from one to the other.

plemans · Answer

what does it show under armor.netgear . com?
Might take a little bit to go through the server.&nbsp;
Tried logging out of the app and back in?&nbsp;

Forum Discussion

I activated my Armor subscription but the Nighthawk app still shows it as expired

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