Orbi Armor Failed to subscribe is a bit crap really

[richiehamlyn]

I have been trying to switch on Armor for weeks now but I can't get further than the dreaded 'failed to subscribe' error.  I've contacted BitDefender and they said it's a Netgear issue.  Netgear give me no option to raise this through support, so, all in all it's a pretty crap situation.  Disappointed in Netgear so I guess I'll need to go purchase a more robust solution with actual support.

[Christian_R]

Hello richiehamlyn,

Welcome to the community! I'd like to assist with support reaching out. Please send me a private message with your email, phone, and serial number.

Thanks,

Christian 

[Demarad1]

I have an orbi rbr850 and keep getting the error failed to subscribe for the netgear security. Can you help?

[algrodriguez1]

Hello,

I'm having the exact same issue. How can I get this resolved?

[olympos1625]

Hi  Demarad1 and algrodriguez1,

Good day!

Welcome to NETGEAR Community!

First of all, we are sorry to hear about your experience with the product. We will be more than happy to assist you. Please send me a private message with your email, phone, and serial number.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team