RAX48 "Advanced Config" page inaccessible on safari browser

[MGogulapati]

Upon upgrading to latest firmware "Firmware Version V1.0.5.106_2.0.70" on my RAX48 router, I am unable to access "Advanced " configuration of my router from my macbook using safari brower.  Upon login on the router, I can only access "Basic" configuraiton settings.  The "Advanced" tab wouldn't open to show any underlying configurion items.  

Notes: 

1) My macbook is ruining "MacOS Montary 12.1" and up-to-date with all relavent patches.  

2) I can access "Advaced" configuration items from my Windows 10 system.   

Router: Nighthawk AX6 6-Stream AX5200 WiFi Router

Model: RAX48

Firmware Version: V1.0.5.106_2.0.70

[plemans]

does it work with other browsers?

Or a pc? 

[MGogulapati]

@plemans 

1) I don't have any other browsers on my mac for addtional testing.  

2) Yes, it works on windows pc, which I've included in my original post.  

BTW, it is annoying to go to a different [windows] system to just to check or change "advanced" settings on the router.   

[plemans]

I don't use safari so I"m not sure if theres a clear cookies/cache option. 

Have you tried installing a different browser to the mac and testing? It wouldn't be the first time a browser issue caused problems

[dmitch77]

I ran into the exact same problem with the RAX50, same firmware version. Safari no longer works, as you describe, on either Mac or iPad. I filed a support ticket; haven't heard back. Meanwhile the workaround is to use Firefox. That works fine on both Mac and iPad.

[MGogulapati]

@dmitch77 Thank you for confirming the issue and suggesting a workaround.  Appreciate it.  

[dmitch77]

Quick update: Firefox on iPad does not work either; the only workaround that I see is to use Firefox on Mac.

[amonynuts]

Same problem here on RAX45 with V1.0.5.106.  Firefox doesn't work for me, under Linux.  Safari & Chrome doesn't work either, tried these under iOS.  Will try a firmware downgrade...

[amonynuts]

FYI, downgrading my RAX45 to firmware V1.0.4.100 resolved the issue for me.

[amonynuts]

Just FYI, to downgrade without the Advanced tab working, I was sent the following link by Netgear customer support and I was about to try this flashing method using a linux desktop using the "tftp" command:  https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

BUT, as soon as I connected my linux desktop to a wired port of the router and ran the latest version of Chome, as luck would have it I found that the Advanced tab actually worked using this browser version.  So I just used the "Router Upgrade" option in the Advanced menu to install the older firmware from a file (instead of the convoluted method described at the URL above).

I also had to find the older firmware images on the Netgear website (will be in a different location depending on your router model).

Also I will note that once I got the router configured to my liking via the Advanced tab, I went ahead and upgraded to V1.0.5.106 again, just to make sure the latest security patches are installed.

[G35flyer]

I found a workaround. Once connected to the routers Basic web interface type any junk behind your rounter url....for example: https://192.168.1.1/junk   You will get a 404 error, then hit the broswer back button and you can then gain access to the Advanced settings.

[chickenchick]

Firefox doesn’t work for the advanced tap neither

[chickenchick]

The workaround with error 404 and back doesn’t work

[chickenchick]

I just talked with an Netgear online agent.

He doesn’t seem to care or be any helpful. He kept asking for serial number and types of devices and browsers. After answering all those silly questions, he said he could not help with firmware issue coz it’s with other team. I asked for reply from the other team and he disconnected me instantly.

How helpful!!

[chickenchick]

Also, I referred to him the link of this discussion but he just simply didn’t care to read.

[MGogulapati]

@G35flyer you found a interesting workaround.  Visiting non-exisitng page on the router, and clicking the browsers back button to to visit previous page, which would allow you to goto advanced setting.. Nicely done.  

Thank you.  It is helpful.   - MG

[Explorz]

Awesome.  Worked for me.

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@G35flyer wrote:

I found a workaround. Once connected to the routers Basic web interface type any junk behind your rounter url....for example: https://192.168.1.1/junk   You will get a 404 error, then hit the broswer back button and you can then gain access to the Advanced settings.

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[chickenchick]

What platform and which browser are you using??

My iPad doesn’t work this way with multiple browsers…

[Explorz]

Mac. Safari