Armor Subscription not Showing APP

[Trout1021]

I had the same problem with Armor not showing in the app. Uninstalling and reinstalling the app did not fix the issue. I am running an ORBI RBR50 on firmware version v2.7.5.4. The app was the android version running on a Samsung Galaxy S24.
Netgear's online chat support recommended doing a hard reset of the Orbi system to return it to its default settings. They provided the following links to help.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System

My Orbi system is connected to an NBN fttc modem. I am also using TPG for my ISP. The Orbi app setup does not work for this configuration. I had to manually setup the Orbi using the browser admin interface. Once connected, the Orbi app was used to reconnect to ARMOR. Thankfully, all is working well now.

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[FURRYe38 · Accepted solution]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡