"UNKNOWN ERROR" when I hit SECURITY in Nighthawk APP
Hi,
When I’m in armor.netgear.com under DEVICES, my old iPhone 7 and my wife’s old iPhone 6 both show up as detected (I have recently removed those 2 phones), but it does not detect my new iPhone 12 nor my wife’s new iPhone 11.
When I delete my Nighthawk APP and then try to put it back on my iPhone 12, within the process I reach a brick wall:
On top of a page that reads “NETGEAR Account Login”, I get a statement that reads “We don’t recognize this device” followed below by “We sent a push notification to Neil’s iPhone to verify your identity. This screen will automatically disappear when verified”. However, I never receive that push notification! Then I hit “Resend Push Notification” and this message appears: Unable to login and below it states “We can’t verify your account. Please try again or click on try another method to login by other available options”. I am able to bypass this roadblock by using another verification method – using a code that is sent to my email account. However, it appears as though to me that my NETGEAR account does not know how to recognize my new iPhone 12 and/or how to verify my account – that could be why I get the same UNKNOWN ERROR when I hit SECURITY in the Nighthawk APP. I get that UNKOWN ERROR while the APP is trying to validate the account/verify account information!
PLEASE HELP ME as this has been going on now for 15 days - I have tried everything and spent countless hours talking to Netgear Tech Support!
