Firmware 6.7.1 Broken my 1 Network Interface and lots of other problems

[mahfooz]

I have updated my firmware and got following problems

1- It has broken 1 of my network interface.

2- I am unable to see any available apps.

3- I was unable to turn off ready cloud

4- Clicking on firmware give me error message to check internet connection and getting dns communication error

done os reinstall but still same issue

install same firmware again couple of times

I can now able to turn off ready cloud and firmware update is no more having dns and communication issue but still unable to talk through 1 of the NIC and can't see any available apps.

I shouldn't have update my firmware as it was working without any trouble, can i roll it back?

Please help me.

[evan2 · Accepted solution]

1) How do I point it myself to the correct drive should this happen again ?

1. Create new .apps and home subvolume in new volume, (For example, MyData is new volume)

    a. Access NAS via SSH, then run below two commands,         

        btrfs subvol create /MyData/.apps

        btrfs subvol create /MyData/Home

2. /lib/systemd/system/apps.mount and /lib/systemd/system/home.mount were pointing to the NEW volume using vimtiny command,  (For example, MyData is new volume in below config)  

root@NAS:/# cd /lib/systemd/system
root@NAS:/lib/systemd/system# cat apps.mount
[Unit]
Description=Apps Directory
After=local-fs.target
Before=multi-user.target

[Mount]
What=/MyData/.apps
Where=/apps
Type=none
Options=bind

[Install]
WantedBy=multi-user.target
root@NAS:/lib/systemd/system# cat home.mount
[Unit]
Description=Home Directory
After=local-fs.target
Before=multi-user.target

[Mount]
What=/MyData/home
Where=/home
Type=none
Options=bind

[Install]
WantedBy=multi-user.target
root@NAS:/lib/systemd/system#

3.  Run OS Reinstall,

2) Should I not use my previous saved config file ? (last time I used this file and it has braked everything again)

You can't restore old config file because mount path is changed, if use old config, it will point to old volume in config file.

[mdgm-ntgr]

Please send in your logs (see the Sending Logs link in my sig).

[mahfooz]

Sun May 7 2017 11:37:17		System: Host name was changed to NAS.
Sun May 7 2017 11:20:50		System: ReadyNASOS background service started.
Sun May 7 2017 11:20:19		System: External storage device connected.
Sun May 7 2017 11:20:18		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 11:20:13		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 11:14:15		System: The system is shutting down.
Sun May 7 2017 11:13:47		System: ReadyNAS configuration restored. Reboot this system for the changes to take effect.
Sun May 7 2017 11:07:20		System: External storage device connected.
Sun May 7 2017 11:06:08		System: ReadyNASOS background service started.
Sun May 7 2017 11:05:51		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 11:05:45		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 10:51:31		System: The system is shutting down.
Sun May 7 2017 10:46:43		Account: User 'asad.ae@gmail.com' was deleted.
Sun May 7 2017 10:46:40		Account: User 'amahfooz@gmail.com' was deleted.
Sun May 7 2017 10:37:14		System: ReadyNASOS background service started.
Sun May 7 2017 10:36:53		System: Firmware was upgraded to 6.7.1.
Sun May 7 2017 10:36:57		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 10:36:51		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 10:30:01		System: The system is shutting down.
Sun May 7 2017 10:12:46		System: ReadyNASOS background service started.
Sun May 7 2017 10:12:10		System: Firmware was upgraded to 6.7.1.
Sun May 7 2017 10:12:14		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 10:12:14		System: External storage device connected.
Sun May 7 2017 10:12:09		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 10:06:17		System: The system is rebooting.
Sun May 7 2017 9:54:57		System: ReadyNASOS background service started.
Sun May 7 2017 9:54:29		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.

Sun May 7 2017 9:54:29

System: External storage device connected.

Sun May 7 2017 9:54:24		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 9:47:19		System: The system is shutting down.
Sun May 7 2017 9:35:29		System: Cannot install application vpnserver.
Sun May 7 2017 9:35:24		Share: Share vpnserver was added.
Sun May 7 2017 9:30:07		System: ReadyNASOS background service started.
Sun May 7 2017 9:29:36		System: External storage device connected.
Sun May 7 2017 9:29:36		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 9:29:31		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 9:25:19		System: The system is rebooting.
Sun May 7 2017 8:56:16		System: ReadyNASOS background service started.
Sun May 7 2017 8:53:36		Volume: Less than 5% of volume WDREDNEW's capacity is free. Performance on volume WDREDNEW is degraded. To improve performance, you must add capacity.
Sun May 7 2017 8:52:33		System: Firmware was upgraded to 6.7.1.
Sun May 7 2017 8:52:35		System: External storage device connected.
Sun May 7 2017 8:52:30		Volume: Less than 5% of volume SEAGATE4TB's capacity is free. Performance on volume SEAGATE4TB is degraded. To improve performance, you must add capacity.
Sun May 7 2017 8:48:34		System: The system is rebooting.
Sun May 7 2017 0:05:04		Snapshot: Snapshot prune worker successfully deleted snapshot 2017_04_09__00_00_28 from share or LUN MyData.
Sun May 7 2017 0:05:02		Snapshot: Snapshot prune worker successfully deleted snapshot 2017_04_09__00_00_28 from share or LUN KidStuff.
Sun May 7 2017 0:00:25		Miscellaneous: Snapshot c_1494072000 was successfully created for share or LUN WD2TB.
Sun May 7 2017 0:00:24		Miscellaneous: Snapshot c_1494072000 was successfully created for share or LUN MyData.
Sun May 7 2017 0:00:14		Miscellaneous: Snapshot c_1494072000 was successfully created for share or LUN KidStuff.

Sat May 6 2017 0:00:29		Miscellaneous: Snapshot c_1493985609 was successfully created for share or LUN WD2TB.
Sat May 6 2017 0:00:28		Miscellaneous: Snapshot c_1493985609 was successfully created for share or LUN MyData.
Sat May 6 2017 0:00:16		Miscellaneous: Snapshot c_1493985609 was successfully created for share or LUN KidStuff.

[mdgm-ntgr]

That's the status log. The Sending Logs link in my sig explains how to download the logs and send the zip file in.

From your status log I can see that you have some very full data volumes.

[mahfooz]

sorry for that.

I have sent zip file to the email address and attn:mdgm.

Thanks a lot for looking into my issue

[mahfooz]

This is the error message

[mahfooz]

This is the error message intermittant keep on coming was fixed couple of hours ago by it's self but started doing again now

[mahfooz]

but that is wrong...........see picture below in cloud section

[evan2]

@mahfooz

Could do you please disable IPv6 in eth0 and eth1?

then try function again.

[mahfooz]

Thanks Evan2 

That seems to be fixed my network interface port issue ONLY.

Checked again all other issues and those issue still exist 

disabling ipv6 is fine for now but I think we need to have a proper fix, probably have urgent next firmware to fix these bugs.

Waiting for my other issues to be fixed.

do let me know once you got a solution please.

[evan2]

It seems your NAS has problem when conenct to Internet becasue available apps and ReadyCLOUD need NAS connect to Internet.

Does your two Ethernet interface connect to Internet? or only a Ehternet port can connect to Internet?

For NAS, eht0 must connect to Internet because eth0 is router port when both eth0 and eht1 connected.

[mahfooz]

ReadyCLOUD is now connected and I can see all my drive when I login to my ReadyCLOUD login.

However when I try to turn off ready cloud button, button moves to OFF and then move back to ON at the same time............weired

Apps, though still not working

Can we get an urgent firmware to fix these issues?

My previous firmware which was 2 updates older was not having any such issues - infact I was pretty happy with that firmware as no issue at all with it for me.

I think this firmware was a big flop and Netgear shouldn't have this firmware released with all these issues.

[Skywalker]

Your network configuration seems to be broken.  Multiple adapters on the same system within the same subnet is known to be problematic on every OS that I know of. Here's a Microsoft article explaining some of the issues.

How are you trying to use the two network adapters?  Maybe we can suggest a more appropriate alternative network configuration.

[mahfooz]

Hi Skywalker, Thanks for your contribution.

I never had any issue since I bought this unit with previous firmware. I am amazed that you people are not commenting anything about the firmware and trying to prove my Unit, my Network and problem with me.

My Nas is connected to Netgear router and Netgear router is connected to modem, pretty simple setup, always use to work.

Let me know if we can do some troubleshooting in regards to now "apps are not showing" however "I can able to see my nas over internet" 

Once again If I can see my Nas over internet and only apps are not showing, don't really understand how it is network/internet setup issue.

I am not novice in IT and had been working as IT Admin for last 20 years, so please provide some solid solution which make sense instead of running me around with small tweeking.

Regards, 

[mahfooz]

by the way, now my other eth0 seems to not accessable but still can access Nas usisng readyshare.   

This is really bad interms of Netgear business device support.
 

[evan2]

@mahfooz

Don't connect two ports in a same subnet,

if you connect two ports in a same subnet, in fact, it only use a Ethernet interface transfer data (For example: if access to NAS via ethx, it will always use this port transfer data, anotehr ports won't use), this is known issue.

For app doesn't show issue from your report, I tried to reproduce it in local yesterday, but don't see the isse, I need more checking.

[mahfooz]

Thanks everyone and Evan.

I'll be waiting for your reply and happy to do any troubleshooting you want me to do.

[mdgm-ntgr]

Looks like your apps were on a volume on a removed disk e.g. your SeaGate volume perhaps.

[mahfooz]

I am not talking about my installed apps.

I would me very mad if it is my installed apps.

It's not showing available apps.

[mdgm-ntgr]

Both the installed apps and available apps depend on the apps mount.

[evan2]

Mdgm mean is

there are all avaliable apps on a volume, but the volume is on your a  removed disk,

so all available app disappeare,

for example, my system (default setting), all availabe apps (in /apps/.freeapp) is on data volume (md127)

if data volume removed, all availabe app will disappear,

Please run os-reinstall, all available apps (.freeapp folder) will come back, it will put on the first volume in your NAS.

/dev/md127 on /data type btrfs (rw,noatime,nodiratime,nospace_cache,subvolid=5,subvol=/)
/dev/md127 on /apps type btrfs (rw,noatime,nodiratime,nospace_cache,subvolid=258,subvol=/.apps)
/dev/md127 on /home type btrfs (rw,noatime,nodiratime,nospace_cache,subvolid=257,subvol=/home)
/dev/md127 on /run/nfs4/home type btrfs (rw,noatime,nodiratime,nospace_cache,subvolid=257,subvol=/home)
root@nas-43-D6-80:/# cd /apps
root@nas-43-D6-80:/apps# ls -al
total 16
drwxrwxr-x 1 root  root    98 May  8 20:30 .
drwxr-xr-x 1 root  root   174 May  8 20:28 ..
dr-xr-xr-x 1 root  root     0 May  8 20:28 DO_NOT_DELETE
drwxr-xr-x 1 media root     0 May  8 20:30 .forked-daapd
drwxr-xr-x 1 admin admin 1212 May  8 20:28 .freeapps
drwxr-xr-t 1 root  root    16 May  8 20:30 .readydlna
drwxr-xr-x 1 root  root    12 May  8 20:28 .xdg
root@nas-43-D6-80:/apps# cd .freeapps
root@nas-43-D6-80:/apps/.freeapps# ls
ajaxplorer         joomla                        nzbget-rn      shellinabox
asterisk-app       kernelplus                    oraynewph      sickbeardr6
automatic          koken                         oscommerce     sickrage
baikal             limesurvey                    osticket       smbplus
bindr6             linux-dash                    photos2        subversion-ntgr
bzeeetr6           loganalyzerr6                 phpmyadminr6   sugarcrm
couchpotato        memeoc1                       phpr6          surveillance
ddclientr6         monsta                        phpsysinfo     tftpr6
dnsserver          mysqlr6                       piwigo         tinyrss
drupal             nastools-gateone              prestashop     transmissionr6
dvblink-tv-server  nastools-istatserver          pydio          twonky
elc                nastools-logitechmediaserver  pythonr6       utserver
glpi               nastools-netdata              qbittorrentr6  virtualhere
htop               nastools-transmission         recollweb      vpnserver
idrive             nastools-zoneminder           resilio-sync
istat              neromediahome                 selfoss

[mahfooz]

Thanks for the explanation Evan otherwise what mdgm has written was shoot out above from my head (couldn't able to understand)

Re installing of the OS is the first thing I have done even before posting it here but that did make any difference

I can do that again if you think it will/can fix or atleast worth trying.

[evan2]

Please try os-reinstall again and check if all available apps come back,

Note: I tried to delete .freeapp folder in backend yesterday, all available will disappear in admin GUI, then run os-reinstall, they come back.

if don't come back, please let me know, I will check with developer how to do?

below link is how to do OS reinstall in boot menu for RN314,

https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314

[mahfooz]

just done OS reinstall and still nothing in available apps 

[StephenB]

Does your NAS have internet connectivity (including DNS)?