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Hard Drive Failure RN104

finchy_s
Aspirant

Hard Drive Failure RN104

Readynas RN104 4x3TB disks (Seagates I think) RAID 5 running OS 6.10.3 and at least 1 disk has failed.  Received message (can't remember exactly what now) in Raidar but heard clicking inside unit (so definitely a drive failure).  Rebooted but then when I go into Raidar now, then Admin page, it brings up screen to start setting up new RAID.

 

The data is backed-up so not too concerned about data loss but I've like to get to the logs and understand what happened and which drives have failed.

 

NooB on linux but can follow instructions re SSH and required commands.

 

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 1 of 15
StephenB
Guru

Re: Hard Drive Failure RN104

One option is to power down the NAS and test the disks with SeaTools.  Label the disks by slot as you remove them.

 

RAIDar 6.5 should give you an option to download the NAS logs and run diagnostics. Have you tried that? The current version of RAIDar is here: https://kb.netgear.com/20684/ReadyNAS-Downloads

Message 2 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Thanks will give that a try.

Got Raidar 6.5.0 now so will see if can get logs that way as well.

Message 3 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Ok when I try to get logs via Raidar I get attached image - 'Healthy' status doesn't make sense.  Display NAS says 'READYNAS is in safe mode'.  Can hear clicking / beeping from unit.

Need to locate caddy to do Seatools drive checks.  Will revert on outcome.

 

Message 4 of 15
StephenB
Guru

Re: Hard Drive Failure RN104


@finchy_s wrote:

Ok when I try to get logs via Raidar I get attached image

 


RAIDar should download a zip file.  Is it doing that?

Message 5 of 15
Sandshark
Sensei

Re: Hard Drive Failure RN104

This is quite odd.  The screen saying the NAS is in safe mode and the RAIDar status don't seem to jive at all.  With that RAIDar status, you won't be able to download logs (if there even are any accessable).

 

The first thing is to identify the bad drive and try booting with just the others.  Hopefully, the NAS will then be able to sort things out.  I'm suspecting that one bad drive is creating problems across the entire SATA system.

Message 6 of 15
StephenB
Guru

Re: Hard Drive Failure RN104


@Sandshark wrote:

The first thing is to identify the bad drive and try booting with just the others. 


I agree that is the right next step.

Message 7 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Thanks for guidance.  Had to buy a disk caddy as lost mine somehow during lockdown!!  Will revert with update in a couple days once sorted.

Message 8 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Well this is weird to say the least.

Have run both Seatools and WD diagnostic tools on the drives (1 x WD30EFRX, 1 x Seagate ST3000DM001, 2 x Toshiba MG0ACA400E) with the WD diagnostics showing no errors for SMART / Quick Test.  Seatools showed no errors for all Short Generic Tests but did flag SMART errors for all drives but I couldn't work them out.

So reinserted drives and all appears in order with RAIDar showing drives all healthy and data intact.

 

Thanks for your help.

 

Message 9 of 15
StephenB
Guru

Re: Hard Drive Failure RN104


@finchy_s wrote:

Seatools showed no errors for all Short Generic Tests but did flag SMART errors for all drives but I couldn't work them out.

 


The short test amounts to a confidence test.  You really need to run the long ones.

 

Perhaps download the log zip file, and post disk_info.log.  Best to do a copy/paste ( using the </> tool in the forum)

Message 10 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Device:             sdd
Controller:         0
Channel:            0
Model:              TOSHIBA MG04ACA400E
Serial:             57U4Y066FJKA
Firmware:           FP3B
Class:              SATA
RPM:                7200
Sectors:            7814037168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    29
  Start/Stop Count:               11050
  Power-On Hours:                 22803
  Power Cycle Count:              43
  Load Cycle Count:               11050

Device:             sdc
Controller:         0
Channel:            1
Model:              WDC WD30EFRX-68EUZN0
Serial:             WD-WMC4N0H43XXN
Firmware:           82.00A82W
Class:              SATA
RPM:                5400
Sectors:            5860533168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                6216
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    32
  Start/Stop Count:               16922
  Power-On Hours:                 34840
  Power Cycle Count:              91
  Load Cycle Count:               16918

Device:             sdb
Controller:         0
Channel:            2
Model:              ST3000DM001-1ER166
Serial:             W500XWSR
Firmware:           CC25
Class:              SATA
RPM:                7200
Sectors:            5860533168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    32
  Start/Stop Count:               20095
  Power-On Hours:                 40866
  Power Cycle Count:              70
  Load Cycle Count:               20109

Device:             sda
Controller:         0
Channel:            3
Model:              TOSHIBA MG04ACA400E
Serial:             6741Y0S4FJKA
Firmware:           FP3B
Class:              SATA
RPM:                7200
Sectors:            7814037168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    31
  Start/Stop Count:               18618
  Power-On Hours:                 22781
  Power Cycle Count:              30
  Load Cycle Count:               18619
Message 11 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Device:             sdd
Controller:         0
Channel:            0
Model:              TOSHIBA MG04ACA400E
Serial:             57U4Y066FJKA
Firmware:           FP3B
Class:              SATA
RPM:                7200
Sectors:            7814037168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    29
  Start/Stop Count:               11050
  Power-On Hours:                 22803
  Power Cycle Count:              43
  Load Cycle Count:               11050

Device:             sdc
Controller:         0
Channel:            1
Model:              WDC WD30EFRX-68EUZN0
Serial:             WD-WMC4N0H43XXN
Firmware:           82.00A82W
Class:              SATA
RPM:                5400
Sectors:            5860533168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                6216
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    32
  Start/Stop Count:               16922
  Power-On Hours:                 34840
  Power Cycle Count:              91
  Load Cycle Count:               16918

Device:             sdb
Controller:         0
Channel:            2
Model:              ST3000DM001-1ER166
Serial:             W500XWSR
Firmware:           CC25
Class:              SATA
RPM:                7200
Sectors:            5860533168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  End-to-End Errors:              0
  Command Timeouts:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    32
  Start/Stop Count:               20095
  Power-On Hours:                 40866
  Power Cycle Count:              70
  Load Cycle Count:               20109

Device:             sda
Controller:         0
Channel:            3
Model:              TOSHIBA MG04ACA400E
Serial:             6741Y0S4FJKA
Firmware:           FP3B
Class:              SATA
RPM:                7200
Sectors:            7814037168
Pool:               data
PoolType:           RAID 5
PoolState:          1
PoolHostId:         2fe585ba
Health data 
  ATA Error Count:                0
  Reallocated Sectors:            0
  Reallocation Events:            0
  Spin Retry Count:               0
  Current Pending Sector Count:   0
  Uncorrectable Sector Count:     0
  Temperature:                    31
  Start/Stop Count:               18618
  Power-On Hours:                 22781
  Power Cycle Count:              30
  Load Cycle Count:               18619
Message 12 of 15
StephenB
Guru

Re: Hard Drive Failure RN104


@finchy_s wrote:
Device:             sdc
  ATA Error Count:                6216

 

This doesn't look good.

Message 13 of 15
finchy_s
Aspirant

Re: Hard Drive Failure RN104

Agreed. Have removed drive and running extended long tests but will look to replace anyway.

 

Thanks.

Message 14 of 15
StephenB
Guru

Re: Hard Drive Failure RN104


@finchy_s wrote:

Agreed. Have removed drive and running extended long tests but will look to replace anyway.

 


I'd avoid the WD30EFAX.  EFAX drives between 2 and 6 TB all use SMR (larger ones do not).  This created quite a stir when it came out a few months ago.  WD announced they create a new "Red Plus" line in response - but they haven't yet. 

 

Don't go with another Barracuda either - many of those models are also now SMR.

 

Instead, I suggest going with the older WD30EFRX (still available for reasonable prices) or get an Ironwolf.

Message 15 of 15
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