Recieving an error message when trying to register my product
When I try to register my product I receive the this error message. "Error: Something went wrong! Please try again " Tried three different machines, two different browsers. Please help I can't use the desktop app without registration.
BTW, the support experience from Netgear is horrible. I tried to get support and the website needs a registered product to get support. So I tried the 'No Serial Number' option and it came back and told me that my free support expired. With a expiration date of 2019-05-23. Which is just under 3 month in the future. If you know anyone in Netgear support please give them this feedback or give them my email address. Happy to talk to them.
The device itself does not have an email address so I'm not sure what you are looking for there.
He wants the email address that you are using to register the NAS, as that is the username of the account on my.netgear.com. Send it via Private Message (PM) don't post it publicly. Click on the envelope icon in the upper right hand corner of the forum page.
Re: Recieving an error message when trying to register my product
Hey folks;
Sorry to not reply for so long. I gave up. This was the singularly worse user experience I've ever had with a computing device and I work at Microsoft. Go buy a Western Digital NAS and compare the experience. I think you'll be amazed.
Way too much protecting Netgear (although I don't know why, it's a NAS not an HSM) and too many hoops to jump through. I didn't want to store anything to the cloud and didn't want to manage it through the Internet so I had a pretty simple install and was never able get my files backed up because I couldn't confirm to the software that I had the right to use the device.
I'm going to fill it with cement and use it as a boat anchor.
