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Aspirant

Admin Password Doesn't Work for USB readyshare drive

Admin login/password is denied when accessing a hard drive connected to the modem via USB that was read/write protected in routerlogin.net.

 

If the drive is not protected, no problem accessing via readyshare from local network, and even from Internet!

 

But the admin login/password don't work if the drive is proteted.

 

I exhausted all options. Followed manual, restarted, changed password, researched the topic online. Seems to be a bug. Modem is C3000. LaCie 8 TB USB HDD.

 

Does anyone know a solution? Thanks.

 

 

Message 1 of 56
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NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @bogdanpavlov,

 

1. What is the firmware version of the device?

2. Have you tried using another storage device (another external HDD, flash drive)?

3. Have you tried accessing the drive using another device (another computer)?

 

Regards,

 

Dexter

Community Team

Message 2 of 56
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NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @bogdanpavlov,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team

Message 3 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Thank you so much for following up! Smiley Happy

 

1. I will look up and confirm!

2. Yes, I have another LaCie drive (different model, lower capacity), but it had the same issue.

3. I did not. I used same computer, but was on a different network (my neighbors).

 

Essentially the issue is: if I enable password protection for the drive, I can't access it over internet. The little login/password window popps up, but doesn't accept credentials (says they're wrong).

If I am on the home network though - it accepts the credentials (from the same laptop).

 

However, if password protection is disabled, I can access the drive even from the internet, using my neighbor's network.

 

I owe you:

1. Firmware version

2. Trying to access the drive using a differnt device

 

I'm on work trip right now, but will be home over the weekend, and will try again! Thank you for helping me!

Message 4 of 56
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NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @bogdanpavlov,

 

Thank you for the update. Please keep us posted.

 

Regards,

 

Dexter

Community Team

Message 5 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Alright! Tested out a number of things, but no solution yet Smiley Sad

 

Summary: FAT32 is accessible when password protection is disabled. But if password is enabled, can't access even from home/native network. Behavior is independent of the device and network. 

 

1. Firmware: V2.02.08

 

2. Another storage device: Yes, I tried a few shown below.

Device              File system    Access without password    Access with password

512 MB flash    FAT32           Yes                                      No

2 GB flash        FAT32           Yes                                      No

3 TB drive        NTFS             N/A - not seen by system   N/A - not seen by system

8 TB drive        FAT32           Yes                                      No

 

3. Another device: Yes, I tried my work laptop using both home network and neighbor's network. Can access - but only if password protection is disabled.

 

So, all is working as desired except for access when password is enabled. Is there anything else I can try?

Message 6 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

I have the exact same problem, I can access folders without password protection enabled, but as soon as i enable password protection read/write I'm unable.

 

Even if i have password protection on and try to access the folders LOCALLY, i'm unable to because it won't accept my login credentials.

I assume the username should be "admin" and password my Routers login password.

 

Thanks in advance.

Message 7 of 56
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NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @bogdanpavlov,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Message 8 of 56
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NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @Raiden64,

 

1. What is the model number and firmware version of your device?

2. Have you tried using another storage device (another HDD, flash drive)?

3. Does the issue persist if you access it using another device?

 

Regards,

 

Dexter

Community Team

 

Message 9 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Thanks for your reply, and sorry to Hijack this thread.

 

I have a video I recorded showing my problem.

https://www.youtube.com/watch?v=SVVpriZnPAg&feature=youtu.be

 

If I have a folder with "Admin" enabled like shown in the video I can't access it from any device including Netgear genie from my iPhone, even with the correct login info.

If I try accessing it from my iPhone with Netgear genie, I get RED text saying "permission Denied"

I can however access it from the FTP in the browser from my Desktop PC (local machine) with the Router login information.

As shown here:   https://youtu.be/V2gZaohceSU

 

I have also tried my Computer login info when trying to access it locally on my Machine, still didn't work.

 

I have a Nighthawk R8500 with the latest firmware Firmware Version
V1.0.2.64_1.0.62

 

Message 10 of 56
Highlighted
NETGEAR Employee Retired

Re: Admin Password Doesn't Work for USB readyshare drive

@Raiden64 Looks like that you're in contact with one of our support personnel.
Kindly let us know any update soon.

ElaineM
NETGEAR Community Team
Message 11 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Friends,

 

Tech support are looking into sneaking a fix to this bug in one of the future firmware releases. The issue is real, and they were able to reproduce it in their lab. Timeline not clear right now.

 

Tech support update me on the status regularly.

Background: this bug is considered small enough not to warrant a dedicated firmware release, so they are trying to add a fix to one of the bigger firmware releases in the future. 

 

While it does take time, and no solution has been provided yet, I had a good experience with the support team. They are interested in getting it fixed.

 

Message 12 of 56
Highlighted
Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Still am unable to access Readyshare locally, any update on when this problem is going to be patched?

 

Nighthawk R8500

My firmware if you're curious # V1.0.2.86_1.0.75

Message 13 of 56
Highlighted
NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @Raiden64,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Message 14 of 56
Highlighted
Initiate

Re: Admin Password Doesn't Work for USB readyshare drive

I resolved this problem tonight.  I tried all of the others solutions with managing windows credentials or turn off password protected sharing or enable 40 or 56 bit encryptopm but what resolved it for me was simply changing the routers admin password to something new after I had the readyshare configured.  Hope it helpes someone else.

Message 15 of 56
Highlighted
Tutor

Re: Admin Password Doesn't Work for USB readyshare drive

That partially solved my issue.  However, I have some of the shared folders setup with read access with no password and write access with password.  When accessing the read-only folder via windows, I still had to enter the router admin credentials.

Message 16 of 56
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Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

This issue is driving me nuts. 

 

1st question: how do I even know what the password of my admin account should be? I never created one explicitly. Admin = common user account?

2nd question: How come I can't connect with smb://admin@1.2.3.4/readyshare with any password that could be my admin account? Also for me it seems that admin protected folders dont work

 

Please help.

Message 17 of 56
Highlighted
NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @rovaaa,

 

1. What is the model number and firmware version of your device?

2. The credentials used for the ReadySHARE feature is the same as the router/device credentials (default username is admin, default password is password).

3. Please check the link below for an overview of the ReadySHARE feature.

 

http://kb.netgear.com/app/answers/detail/a_id/20391

 

Regards,

 

Dexter

Community Team

Message 18 of 56
Highlighted
Aspirant

Re: Admin Password Doesn't Work for USB readyshare drive

Router: R7000

Firmware: V1.0.7.6_1.1.99

 

I tried to log in with my admin and changed password, unfortunately this doesn't work ...

Message 19 of 56
Highlighted
NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @rovaaa,

 

1. You can try resetting the router.

2. If the issue persists, you can try re-flashing the firmware then do a factory reset.

 

Regards,

 

Dexter

Community Team

Message 20 of 56
Highlighted
NETGEAR Moderator

Re: Admin Password Doesn't Work for USB readyshare drive

Hi @rovaaa,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 21 of 56
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Retired_Member
Not applicable

Re: Admin Password Doesn't Work for USB readyshare drive

Try a shorter password. 

Message 22 of 56
Highlighted
Initiate
Initiate

Re: Admin Password Doesn't Work for USB readyshare drive

I just try the username as "Admin" and the default password (I haven't changed) and resolve this problem

Message 23 of 56
Highlighted
Initiate

Re: Admin Password Doesn't Work for USB readyshare drive

I had the same problem on my R7000, where I had set the admin password using some special characters ($). After several changes, I noticed that the readyshare mapping is rejected if my password contains the $ sign, but works fine if the admin password is "less sophisticated" ! Hope this will help some others ...
Message 24 of 56
Highlighted
Initiate

Re: Admin Password Doesn't Work for USB readyshare drive

Hello,

 

This work-around works for me when Readyshare won't accept my username/password credentials: Enter only the username "admin" with no password (blank) then submit. Now enter "admin" AND correct password combo and submit. Hope this works for you all.

 

Brian

Model: WNDR4500|N900 Wireless Dual Band Gigabit Router|EOL
Message 25 of 56
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