Netgear Genie unusable on Mac

[skydevilace]

I have stopped using Netgear genie and Netgear's router. They have never cared about correcting the problem

[DexterJB]

Hi @Bharathy84,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

[lynnmutt]

I have an iMac running OS X El Capitan. When I try to download NetGear Genie, I am alerted that this is unknown software. I realize that I can override the warning, but I hesitate to do so after reading the problems users are having running the Genie on their desktop Macs.

Can someone give me an update on whether the Genie is working well, or not?

Also, why doesn't the rep from NetGear post a public answer, rather than directing the questioner to a private message? A public answer could be useful to many of us, I would think.

[DexterJB]

Hi all,

The case regarding this is still open and currently being worked on. I will provide an update on this thread once available.

Regards,

Dexter

Community Team

[FRANKORFANELLO]

I am also having the issue with the Netgear Genie app not quiting.

Is there a solution yet?

[DexterJB]

Hi @FRANKORFANELLO,

1. What macOS version are you using?

2. What version of Genie do you have installed?

3. Please try uninstalling and re-installing the app.

Regards,

Dexter

Community Team

[FRANKORFANELLO]

Dexter,

Thanks for the reply. 

I am running OS X  10.12.3 Sierra

The Genie app is 2.4.22 When I go to check for updates it tells me I'm current.

I have uninstalled it, deleted the app redownladed and reinstalled and still have teh same issue.

Thanks fo ryour help.

[DexterJB]

Hi @FRANKORFANELLO,

There is another thread linked below with some steps suggested. Please check it and see if the work around works for you.

https://community.netgear.com/t5/Genie/Netgear-Genie-won-t-quit-on-Mac-OS-X/td-p/1034944

Regards,

Dexter

Community Team

[llalonde]

The fix proposed by the other thread (renaming libGeniePlugin_MyMedia.dylib) worked for me...

The Netgear support team worked actively for quite some time on this case.   They were very pro-active in trying to find a solution.  However, they were not able to reproduce the problem.   They suggested I re-install my Mac from scratch...

I don't use the 'Media' part of the router... so I didn't mind disabling the above mentioned plugin.   It solved my problem.

[FRANKORFANELLO]

llalonde, thanks for the reply.

So the problem iappears to be in the "libGeniePlugin_MyMedia.dylib" module, and the solution is to simply disable that function?

I guess I'll try  that and report back, until Netgear fixes the problem.

[FRANKORFANELLO]

As a follow up, this worked for me too.

[DexterJB]

Hi all,

Thank you for the confirmation. We are continuously looking into this.

Regards,

Dexter

Community Team

[eleuthero]

I have the problem as well, running version 2.4.22, installed yesterday. After telling it to quit and then assuming it would (despite siginficant evidence to the contrary yesterday), I discovered it running away with my CPU several minutes later. This runaway process also seems to somehow be using a large amount of bandwidth at the same time. It appears to have been almost two years since this problem first showed up (and disabling a feature on the router isn't an answer). 

[pbbraun]

I have a netgear ex 7000 extender.   I have had trouble getting my Mac computers to airprint to my MFC7840W.   Your office has helped me via a telephone call but now once I load Netgear Genie it crashes and I get a screen that says "Netgear Genie Quit Unexpectantly.  

It was working until today.