Orbi WiFi 7 RBE973
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Re: Orbi RBR50 genie app will not allow me to enable guest access

News71
Tutor

Orbi RBR50 genie app will not allow me to enable guest access

Genie app says that the router doesn't support guest access.

I have enabled guest access on the router.

Satellite RBS50
Firmware v 1.10.1.2

IOS version of app.
Message 1 of 4
News71
Tutor

Re: Orbi RBR50 genie app will not allow me to enable guest access

Just updated the router and satellite to the latest firmware v1.11.0.20

Guest Network is enabled

SSID broadcast is enabled

WPA2-PSK is enabled.

Still, the genie app says the router doesn't support guest WiFi.

Does anyone know how to fix this?
Message 2 of 4
Mike734
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Re: Orbi RBR50 genie app will not allow me to enable guest access

I have the same problem. Technical support for Netgear seems to be very very limited and understaffed. I can enable the guest network through the web browser interface but not the genie app. The Orbi app is useless also. 

 

What at I need is a way to schedule my guest network to shut down every day at a prescribed time. Parental controls are not a solution. Come on Netgear, listen to your customers and get it together. This in not a problem with Lynksis. 

Message 3 of 4
News71
Tutor

Re: Orbi RBR50 genie app will not allow me to enable guest access

I agree Mike. The router itself is very good, but the app and genie app are poor. Netgear needs to make some major improvements to both. ASUS has a much bet app.
Message 4 of 4
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