R6220 - Wifi Analytics wont get connected

[Sarav]

Hi,

The router R6220 has been connected and I was able to access internet.

The WIFI Analytics feature placed within Netgear Genie Androd App says its Not Connected and iam not able to use any of the feature in that option.

I tried installing the Netgear WIFI Analytics as stand alone app, still its not getting connected. Tried with both the bands.

Rest of features in Netgear Genie Androd App works good and it shows the established connections correctly.

Please advise.

Thanks,

Sarav

[DexterJB]

Hi @Sarav,

1. What is the firmware version of the router?

2. What version of NETGEAR Genie do you have installed?

3. Do you have it installed on a wireless device?

4. Have you tried using another device (wireless capable computer, smartphone, tablet)?

5. Are you getting an error message? If yes, what is the error message?

6. Please provide a screenshot if possible.

Regards,

Dexter

Community Team

[Sarav]

1. What is the firmware version of the router?
R6220 V1.1.0.34

2. What version of NETGEAR Genie do you have installed?
App V2.4.34

3. Do you have it installed on a wireless device?
Yes In Android mobile v 6.0

4. Have you tried using another device (wireless capable computer, smartphone, tablet)?
Tried in another Android mobile v 5.1.
It works well.

5. Are you getting an error message? If yes, what is the error message?
No errors. It says not connected. Though the wifi status is connected and I am able to access internet.

Does this app run on marshmallow Android 6.0?

6. Please provide a screenshot if possible.

[Sarav]

Screenshot attached.

[DexterJB]

Hi @Sarav,

Thank you for providing the information. I have done my own test on an Android device running 6.0 and did not encounter the issue. What is the model number of your device?

Regards,

Dexter

Community Team

[Sarav]

Hi,
My mobile model is Lenovo K4 Note.

Thanks.

[DexterJB]

Hi @Sarav,

Have you tried uninstalling and re-installing the app? This is possibly an interoperability issue. Please make sure that the app is up to date once an update is available.

Regards,

Dexter

Community Team