Update to the latest Nighthawk App (formerly NETGEAR Up) WiFi Simplified

[Obiwan_]

I have pause/ resume slide buttons for each device but if I try and disable anything, it says "TRY AGAIN LATER". There must be a MAGIC 8 BALL inside.

[PerfectRed]

How did you get the buttons to even appear? The header is there for me, but I have no buttons to slide.

Thanks for responding!

[Obiwan_]

The screen is just there. I have a R7900P.. I think you have an R8000. Netgear, as good as it was.... needs to get it together. The buttons are there... but they don't do anything. Might as well not even show up.

[Obiwan_]

I just uninstalled and reinstalled the app and the device connect/disconnect started working.The speed test still does not work.

[Archie-17]

我来自中国。

这个APP怎么下载呢？

[kboy24]

Where the hell are you Tech Dudes Hiding?  This is crazy ya just blow us off like this with no support let alone any responses. Geezz, Just take a guess ya know? ANYTHING???  Quit playing those Damn video games get off your dead asses and get back to work already. Ya want a job for dummies go to Google or Utube and play all day long kiddies. This is BS!! How come nobodies pissed off yet? I never had these problems at Linksys and now I got over 600.00 invested in your hardware. How about some firmware that works?

[DesMoines]

It appears you have no intention to address my concern!!! I'm very disappointed in this level of customer awareness

[kboy24]

Thank God DesMoines is with me!!  Ya finally get pissed Des?  I'm 65 years and I have NEVER been blown off like this from such a big Manufactuerer. It's like "**bleep** You Customers, Ya bugging us!!" This country has become such wienies, We'll take any BS any crap company gives us. Use to be we were the best around and now, well ya see what's happening here. Laters, K

[michaelkenward]

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@DesMoines wrote:

It appears you have no intention to address my concern!!! I'm very disappointed in this level of customer awareness

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You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.

Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

If you want "official" support then you should go through the right channels.

Contact Us | Support | NETGEAR

[kboy24]

Then why is this called support!! Now I know why nothing it seems gets fixed here. Gracias for the Heads Up. Maybe a disclaimer would help. I didn't realize I was wasting my time here on this issue.

[michaelkenward]

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@kboy24 wrote:

Then why is this called support!!

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It isn't really. It is a subset of the wider support site.

The top of this page

Support | NETGEAR

has two clear "forks". They are Support and Community. This is the community bit.

Whether or not you are wasting your time, only you can  tell. A lot of people manage to sort out problems with the help of the, mostly friendly, volunteers. But there are always some issues that aren't amenable to that treatment, not to mention some people who want, or expect, personal attention from Netgear's own crew. It is just quicker to start here before escalating a problem.

There's probably a disclaimer somewhere. In the bottom of a filing cabinet in a room with a "beware the leopard" sign on the door.

[michaelkenward]

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@kboy24 wrote:

Now I know why nothing it seems gets fixed here.

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Try looking for the Solved tags on messages. You may be a disatisfied customer, but other people seem to appreciate the free help they get from unpaid volunteers.

[kboy24]

Alright ya scolded me enough.Pull Up there Maverick. Do all these other disatisfied customers know about these volunteers? Why don't you give it a shot Superstar? It ain't solved yet or is anyone even bothering with it?

[michaelkenward]

I'm afraid your problem got lost in the noise.

The Nighthawk app works fine here, but it seems to be a pointless tool that does nothing that I cannot achieve more easily with the browser interface, which is what most experienced troubleshooters recommend when setting up and managing a router.

The Android genie continues to be a better mobile controller.

[kboy24]

Muchas Gracias SuperStar. More Noise. Isn't there someone you could be kinda helping instead of pissing on my leg

[DesMoines]

Thank you for your reply .. I was obviously not aware -- the site address sure looks like something that would belong to NETGEAR -- don't remember how it was I landed here.

[michaelkenward]

It does belong to Netgear. In this case, the first message in this discussion was from one of Netgear's small band of overworked hired hands.

But many IT businesses, including some Internet service providers, host forums that are effectively in the hands of other users. I guess it gets them free labour from suckers who are prepared to put up with being shouted at by people who don't realise that they are just insulting fellow customers.

[kboy24]

Hey Dude, I apologized once and thanked you for the helpful info. I didn't disparage anyone but Netgears non response to these. Now I know why.  So wrap it up and go help someone that needs you or we can do this forever if ya like. LOL..

[Vinstrong]

For some reason the nighthawk appstates "Wifi router not supported"

Picture is of my nighthawk, and below it it states :D7000"

WTF???

[ScottandKaren]

Can someone please help me. I have downlaoded the Nighthawk app. I am trying to set up the app and it keeps asking me for my Username and Password for netgear because my firmware is out of date. I put in my username, got it from netgear, I even put in passwords that I had down as my password. Didnt work, so I made a new password. Still cant get past that question!

So frustrated!!!

Thank you

[Obiwan_]

Use the username and password that you use to login to the router. The default username is admin

[michaelkenward]

... and the default password is, get this, password.

If that does not work then someone has changed the password.

The only way to recover is to find out password or factory reset the thing to get you back to the defaults.

They are also on the device itself.

[kboy24]

That's just not true. There are lots of people who can't login via that app to their router.

[michaelkenward]

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@kboy24 wrote:

That's just not true. There are lots of people who can't login via that app to their router.

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No idea what that refers to or what you deem to be "just not true". Believe me, the default password is password – look at the label and check the manuals – so that bit is true.

But if you have a problem, explain it and someone might have ideas.

[kboy24]

In regards to the "password" People have been trying to log into that app since it came out with any password including the default and it still don't work is what I was referring to. Myself included.