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I’ve been having disconnection issues with my new XR500 router on my Xbox. At least once a day I get disconnected from Xbox Live for a split second and then reconnects again. According to the logs in the router it says that a DHCP lease change occurred.
My Xbox one X is in energy saving mode, I’ve given the router a static WAN IP and DNS servers, made sure the router hands out static IP addresses to all my devices and made the DHCP IP pool smaller (.100 to .200).
My firmware version is V2.3.2.40.
Is there anything else I can do? I’m on the brink of returning this router since I am still in my return period.
If you go to Settings > Monitoring > Connection Status, it should tell you when your internet connection lease renews. Maybe that will renew at just the wrong time? Try renewing it manually from this screen to move the expiry time to something more convinient.
Like I said in my opening post, my current firmware version is V2.3.2.40.
There is no modem between my router, the fiber connection comes into my house, goes through what my provider says is a “media converter” which translates the signal into something I can use. I live in the Netherlands and my provider is KPN.
What is it exactly that you mean when you speak of Dynamic DHCP? I tried to find out what that means but I can’t find anything.
After turning on the xbox. Go in and set a IP address reservation ON the router for the xbox. Try .199 for the xbox. Save setting and apply. While the router applies the change. Hold the power button ON the xbox until it turns OFF.
Reboot the router.
After the router is ready, power ON the xbox. Check networking and NAT status.
When trying to implement your steps I also changed the WAN IP from static to automatic, this completely broke my connection and now the internet light on the router won’t turn on no matter what. I’m sending this thing back first thing in the morning.
Yes I have, I even hooked up the router from my ISP but my internet was so broken that after calling them and asking what they could do, all they could do was send a mechanic. All I changed was the WAN IP from static to automatic. I already packed the XR500 up. Never again.
When you initially setup the router did you have a specific WAN IP/DNS that you had to enter? I.e. would you have had to set it statically for any router you connected? If so it's not the router's fault that it couldn't obtain this automatically. Re-enter the static information and the internet will return.
How is the internet connected, via ethernet or WiFi? Are you using the Geo-Filter for the Xbox?
I actually have started having this issue too. I am not returning mine though. Is there a way to change the lease time. Mine has been booting me from EA servers about 11:38pm central each night.
I tried the update. It didn’t work. Instead of my router renewing the lease at around 11:38 or whatever it was before now it does it at 10:38 instead. I might not have the time exact but this sucks. Paid a lot of money for a good router and this thing has now become unusable. I am pissed about it honestly.
I attempted to use a static ip and unfortunately the results were the same. 10:49pm central and connection interrupted. It also cut out WiFi for a short time.
Why not just give the user options to adjust lease time? I don’t understand why a router designed for people passionate about gaming and connectivity is lacking such a simple setting. Have I missed the place where this can be set? If not what is the reason for such an oversight? I will revert back to the official release firmware as this version is worse than the last.
If you go to Settings > Monitoring > Connection Status, it should tell you when your internet connection lease renews. Maybe that will renew at just the wrong time? Try renewing it manually from this screen to move the expiry time to something more convinient.
