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@ChristineT, it seems support updated my purchase date to the correct date, but when I log in, I still can't do anything as that date passed while in the process of trying to figure it out. My year long warranty expired 4-22, and as you can see by this thread, I was trying to get help well before that. What should the next step be?
Happy Friday!! I asked @Christian_R to reach out to you on my behalf as I was wrapped up in meetings. 😉 Please keep me and the group posted if there is still no progress is made today.
I’ve sent two messages on case number 42816516 advising on the best time to call me as they requested, but I just got another email saying it’s awaiting my input.
Big thanks to @Netduma-Fraser, @Christian_R, and @ChristineT! I finally had a rep call me and attempt to troubleshoot the device before concluding it was defective. I now have a replacement on the way. It definitely should not have been this hard to replace a warrantied product, but I was able to do so only because of the individuals I mentioned. Cheers!
