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NetDuma Partner

Re: XR500 drops internet

Sent you a PM garaffatm
Message 251 of 1,017
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Luminary

Re: XR500 drops internet

I am at a lost I spent many many hours on the phone with sony trying to troubleshoot why my tv loses . when watching the network monitor my tv will run around 22mbs while streaming a 4k movie all of sudden it will drop down to.0002 and the movie will buffer forever. A few minutes ago I ran a speed test to see if i lose 100% net . Currently my net will still run a speed test while my tv has no net. I have ran the tv hardwired and wireless same results.I also have ran my tv through a s8000 to see if that would help but no luck also.

Model: XR500| Nighthawk Pro Gaming Router
Message 252 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Make sure you don't have your TV in Traffic Prioritization. Also give it more Bandwidth in Bandwidth Allocation and disable share excess so it can always have that amount (make sure other devices have enough)
Message 253 of 1,017
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Luminary

Re: XR500 drops internet

How do i disable share excess ?

Message 254 of 1,017
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NetDuma Partner

Re: XR500 drops internet

From the 3 line icon on Bandwidth Allocation - have to do it from Download and Upload.
Message 255 of 1,017
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Luminary

Re: XR500 drops internet

thank you

Message 256 of 1,017
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Tutor

Re: XR500 drops internet

As I stated yesterday, I was up and running for over a week without any issues.   I plugged my xbox one is last night, I watched a program from Plex off of the Xbox One.   When I got off of work today, I have no internet and needed to restart my router.  I have unplugged my Xbox one again.

 

Firmware: V2.2.1.10-DBG-XR356-180522a

Model: XR500| Nighthawk Pro Gaming Router
Message 257 of 1,017
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Luminary

Re: XR500 drops internet

still cant get a 4k movie to stream from my tv I am thinking its a comcast problem probably. I did notice something strange tho I have my modem then my router then off my router I have a nighthawk x6 in ap mode. My sony4k blu ray player can't find a internet connection if I have it going through the xr500 it says failed even hardwired ,but if i go wireless to the x6 that feeds the xr500.it I can get on the net 

Model: XR500| Nighthawk Pro Gaming Router
Message 258 of 1,017
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NetDuma Partner

Re: XR500 drops internet

@Radiax - there's a newer version of the beta firmware. I will send this to you now via PM.

Message 259 of 1,017
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NetDuma Partner

Re: XR500 drops internet

@Danny80916 - that is odd. Do all other devices have an Internet connection when going through the XR500?

Message 260 of 1,017
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Tutor

Re: XR500 drops internet

Thanks!  I will give the new one a try.

Message 261 of 1,017
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Luminary

Re: XR500 drops internet

Yea expect my second blu ray player both can’t connect to Sony’s update page till I switch to my x6 then both work perfectly fine I just find it out that it will work through the x6 then through the xr500 but not directly on it .
Message 262 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Have you tried connecting to the XR500 using an Ethernet cable? It would be good to find out whether it’s a wireless issue or general issue.
Message 263 of 1,017
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Luminary

Re: XR500 drops internet

yes I have so the device i am trying to connect is a blu ray x800 and x700 both come out with no net through the xr500 with hardwired and wireless

Message 264 of 1,017
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Luminary

Re: XR500 drops internet

the beta you offered some one else is that the .26 one also or a diffrent one ?

Message 265 of 1,017
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Star

Re: XR500 drops internet

I've been running the beta firmware for a few weeks now, and all had been fine until yesterday. Had internet stop responding on all devices, despite the modem being fine.

 

Reboot of XR500 and EX8000 were required to restore internet connection.

 

Wouldn't mind trying the newer version too, thanks :-)

Model: XR500| Nighthawk Pro Gaming Router
Message 266 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Sent you a PM.
Message 267 of 1,017
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Aspirant

Re: XR500 drops internet

Hi all,

 

I'm also having issues with NETGEAR XR500 randomly disconnecting. Is this something that has been fixed?

 

Firmware Version V2.3.2.22
Message 268 of 1,017
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NetDuma Partner

Re: XR500 drops internet

Sent you a PM, should hopefully resolve your issue
Message 269 of 1,017
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Re: XR500 drops internet

so i mostly play just leauge of legends, when i play hooked straitght to the moden im at 24 ping, when i go through router i am 27-28, not a huge difference, but still larger than it should i believe, but the more inportant thing is it feels really laggy, for example last hititng seems very dificult since the last router update. so my question is what should the amount of ping added be going through the router? i would guess less than one or around one millisencond not 3-4. would this new beta firmware help me? btw i have already changed all the settings i could think of to give league priority. 

 

Firmware version XR500 V2.3.2.22
Model: XR500| Nighthawk Pro Gaming Router
Message 270 of 1,017
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Guide

Re: XR500 drops internet

I am currently running the latest beta 2.3.2.26  which has been sent to me and can say that UPNP seems be be working as intended and is showing the ports it is opening also the WiFi lag/dropping seems to have gone I have had it running on my router for about 2 days now have disabled auto update as if it is working I will leave it.

Model: XR500| Nighthawk Pro Gaming Router
Message 271 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you the firmware in case you want to try it.

3-4ms increase should not make it feel really laggy in any way, especially considering you're under 30ms which is great! It could be the ethernet cables connecting the routers together that needs replacing. If you make a new topic that'll help and include your settings.
Message 272 of 1,017
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Initiate

Re: XR500 drops internet

Looks like I've started running into this issue over the last few days. The 5GHz network drops for most devices in the house and manually rejoining the network fails. The 2.4 band seems to remain live for devices with an existing connection but won't allow new devices to connect. A reboot brings things back to life though sometimes it's only for a few minutes, after a few reboot's it eventually sticks and things return back to normality.

Message 273 of 1,017
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NetDuma Partner

Re: XR500 drops internet

I've sent you a PM with firmware to try.
Message 274 of 1,017
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Initiate

Re: XR500 drops internet

Cheers Fraser! I'll give it a test over the next couple of days and report back.

Message 275 of 1,017
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