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Re: XR500 drops internet
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Re: XR500 drops internet, XR500 drops connection wireless and wired
So for a few months the xr500 has been running brilliantly since I got the beta firmware(can’t remember which one). Was on my phone to delete unused apps and was about to delete the netgear app but thought I would check it out first. It notified me that an update was available and I stupidly clicked instal. Well I wish I hadn’t I’ve had **bleep** WiFi since. Took me an hour or so just to internet back on the xr500 and when I did I had less than half my WiFi speeds. I went on the netgear app and done a Speedtest and according to the app the xr500 was getting my full speeds. After many many restarts I eventually got full WiFi speeds. So on to today it’s back to less than half WiFi speeds. The only thing that has changed in my setup is the firmware on the xr500. I notice instant on mentioned and have had my upstairs Xbox one on instant on for a long time as I’m in the preview program and there are a lot of updates but have had no problems until I installed the latest update. The update was installed on Friday 14th December so I assume it’s the latest public firmware. Not sure if having the problems outweigh what the router does as in cod and battlefield v there are always players from outside my region that have horrendous pings that ruin the game for me may as well go back to my r7000🤔.
Iv noticed it’s using my computer MAC address is this correct or should it be using its own MAC address?.
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
The only things that use WiFi are tablets and phones so this is how I’m testing the WiFi. My phone was struggling to load a web pages this morning so that’s when I done the test.
I just did the apply trick that someone mentions above and I’ve got nearly full speeds so will monitor it as the day goes on.
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
So it seems I’ve gone from less than half to no speed whatsoever. Was on the duma os on my tablet(it’s crap on mobile) checking everything and as I logged out it seems to have completely logged the xr500 out of any internet at all. Tried the restart devices ie modem router and still nothing it will not pickup internet at all. The internet light just flashes orange 😡. As it’s the middle of the night I’m not doing anymore with it.
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
@Itsnotuitsme - have you rebooted your modem and then your router? I should think this will solve most common problems.
Did you also make any changes to the Internet setup? E.g. changing the settings on your Nighthawk or on your modem?
Worst case, it might be worth factory resetting your router to initiate the inital setup wizard again. https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router
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Re: XR500 drops internet, XR500 drops connection wireless and wired
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Re: XR500 drops internet, XR500 drops connection wireless and wired
They will need some time to fix all them issues. I will probably give them another chance in a year or so, but right now is big no no ..
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Re: XR500 drops internet, XR500 drops connection wireless and wired
@Itsnotuitsme It sounds like it might have been a dropout on your modem / overall Internet line, but it's hard to know for sure. Hopefully it doesn't happen again, but keep a look out in case it does.
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Re: XR500 drops internet
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Re: XR500 drops internet
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Re: XR500 drops internet -X10 Cannot connect to LAN or WAN
I went out and bought a x10. I figured if I throew more money at the problem it might help.
Got home and could not connect LAN or WAN. Nothing.... Crap, crap, crap. After 3 hours I found an old post where someone had did the following.
1. Reset the router. (paper clip in slot)
2. Reboot router
3. Under security turned-off one bandwidth for WPA (takes a while.. go grab a beer)
4. Reboot again
5. Everything connected.
6. Restore WPA security.
7. LAN and WAN working now ( more shall be revealed; fingers crossed)
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Re: XR500 drops internet, XR500 drops connection wireless and wired
I having the same issues with the internet dropping out. It also happens to all my fire devices. Is there new Firmware i could get?
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Re: XR500 drops internet, XR500 drops connection wireless and wired
I tried everything possible over a 20 day period. I even had a professional IT person take a looks at the settings. I returned it to Best Buy and bought an X10. No problems; going on day 3!
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Re: XR500 drops internet, XR500 drops connection wireless and wired
I'm hoping this issue can be resolved sooner than later. On .40 FW and still have connection loss on both hardwire and wifi. I really don't feel like dropping another 300 bucks to replace something I've had for less than a year, but given me more problems than it should have.
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Re: XR500 drops internet, XR500 drops connection wireless and wired
You may have a faulty unit - have you contacted NETGEAR to request a replacement? Let us know your Case ID if so and we can let them know too.
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