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Re: XR500 is not connecting with my NBN FTTC NCD
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XR500 is not connecting with my NBN FTTC NCD
Hi Everyone,
I just got today my XR500 NightHawk,
I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??
In case you guys dont know whats the NCD i posted a picture below
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Re: XR500 is not connecting with my NBN FTTC NCD
Hi Jesse, welcome to the forum!
So just to make sure, you've connected the GATEWAY port on the NCD box to the WAN port on the XR500? You've then connected to the XR500 either via ethernet or WiFi, and gone to routerlogin.net to run through the setup process.
At what point during this process did it go wrong?
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Re: XR500 is not connecting with my NBN FTTC NCD
I've connected the gateway port to the WAN
Tried to connect via Ethernet and when i try to log into the www.routerlogin.net. and when you have the option to use the Automatic setup it loads but a message comes up saying that my modem is not powered on or the ethernet cable is not plugged properly.
Wifi option pretty much the same thing or i cannot connect tot he www.routerlogin.net. at all
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Re: XR500 is not connecting with my NBN FTTC NCD
Power OFF the ISP modem and XR router for 30 seconds. Power ON the ISP modem and let it sync. Power ON the XR router afterwards.
What is the Mfr and model# of the ISP modem the NG router is connected too?
@Jesse94 wrote:Hi Everyone,
I just got today my XR500 NightHawk,
I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??
In case you guys dont know whats the NCD i posted a picture below
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Re: XR500 is not connecting with my NBN FTTC NCD
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Re: XR500 is not connecting with my NBN FTTC NCD
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Re: XR500 is not connecting with my NBN FTTC NCD
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Re: XR500 is not connecting with my NBN FTTC NCD
You need a modem in front of the XR router. The router depends on a ethernet connection that uses DHCP or static IP addressing from the modem to get it's connection.
@Jesse94 wrote:
Before I bought this I was told that I dont need a modem only the Nbn NCD box I'm hoping I havent been fooled.
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Re: XR500 is not connecting with my NBN FTTC NCD
What were you using before you got the XR500? Was there a router in the place where the XR500 is now?
Is the NBN device definitely a modem?
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Re: XR500 is not connecting with my NBN FTTC NCD
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Re: XR500 is not connecting with my NBN FTTC NCD
Right so you just switched out your old router with the XR500, nothing else changed?
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Re: XR500 is not connecting with my NBN FTTC NCD
This will be needed.
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the XR router gets from the modem.
Try Option #2... with this modem/router unit.
@Jesse94 wrote:
Before buying the xr500 I was using the modem/router plus the NBN NCD. Which is in the picture below.
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Re: XR500 is not connecting with my NBN FTTC NCD
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Re: XR500 is not connecting with my NBN FTTC NCD
Yeah i managed to make it work but the only option that i had was to connect the router through the IInet Modem + the NBN NCD without being attached to the IINET Modem it wont work.
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Re: XR500 is not connecting with my NBN FTTC NCD
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