Re: XRM570 Nighthawk Pro Gaming completely disconnects from the network

nuubje006 · ‎2020-03-26

Hello,

Since 2 weeks now I have been having some minor issues (lag). Already called my provider and they did not see any issues. Then I started having disconnects for extended periods of time.

I resetted the XRM and it worked again, so this seems to be the issue.

Didn't have any issues for weeks, but now it starts to disconnect again and I can't get it to connect again. The leds are blinking etc. so it does seem fine from the outside.

I am not even able to connect to the router from any of my devices, so I can't even see the firmware.

If I bypass the router, my network works just fine, but I need it to have several connections as I am working from home at the moment because of the recent crisis and I am at the end of my rope here. Please assist.

Will provide with all the required info as much as I can.

Netduma-Fraser · ‎2020-03-26

Could you clarify a little if possible please - When it disconnects does it occur on all devices including those wired and those connected wirelessly? If it is just wireless devices, remove the extender and connect them direct to the router wifi do they continue to disconnect? When you're trying to access the interface are all those devices you've tried connected to the extender or are some connected directly?

mastermonopoly · ‎2020-03-26

I am running into the same issue recently, so I can provide the details I am seeing on my end.

When the disconnect issue happens, all devices disconnect (both ethernet and WiFi).

The lights will stay on as if nothing happened, but no devices can connect.

After connecting directly to the router via a wired Ethernet connection, I cannot connect to the router in any way (router IP is not found).

For me currently, it occurs 2-3 times a day, typically during high load times. It allows devices to reconnect after about 2-3 minutes.

Firmware is up to date. Running R7000 AC1900 WiFi Router.

Logs from around the time of the failure are below:

[Admin login] from source 192.168.1.16, Thursday, Mar 26,2020 11:25:30
[Admin login] from source 192.168.1.16, Thursday, Mar 26,2020 11:25:13
[DHCP IP: (192.168.1.16)] to MAC address A0:51:0B:6E:B6:FD, Thursday, Mar 26,2020 11:24:43
[DHCP IP: (192.168.1.15)] to MAC address 38:30:F9:17:56:7C, Thursday, Mar 26,2020 11:24:05
[DHCP IP: (192.168.1.14)] to MAC address 70:1C:E7:8C:05:AA, Thursday, Mar 26,2020 11:23:52
[DHCP IP: (192.168.1.13)] to MAC address 9C:30:5B:BD:18:ED, Thursday, Mar 26,2020 11:23:22
[DHCP IP: (192.168.1.11)] to MAC address E8:D0:FC:ED:C4:EB, Thursday, Mar 26,2020 11:23:20
[DHCP IP: (192.168.1.5)] to MAC address D0:13:FD:6F:BC:43, Thursday, Mar 26,2020 11:23:14
[DHCP IP: (192.168.1.7)] to MAC address CC:3D:82:90:C5:18, Thursday, Mar 26,2020 11:22:55
[Time synchronized with NTP server] Thursday, Mar 26,2020 11:22:50
[Internet connected] IP address: 192.168.0.91, Thursday, Mar 26,2020 11:22:49
[Internet disconnected] Thursday, Mar 26,2020 11:22:48
[USB device attached] The USB storage device TOSHIBA External USB 3.0 (Thomas Backup Drive) is at Thursday, Mar 26,2020 11:22:48
[DHCP IP: (192.168.1.10)] to MAC address 0C:72:D9:42:DF:6F, Thursday, Mar 26,2020 11:22:46
[DHCP IP: (192.168.1.9)] to MAC address F0:18:98:87:92:FB, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.8)] to MAC address D8:49:2F:B7:82:42, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.9)] to MAC address F0:18:98:87:92:FB, Thursday, Mar 26,2020 11:22:45
[DHCP IP: (192.168.1.6)] to MAC address F0:5C:77:1C:96:CF, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.8)] to MAC address D8:49:2F:B7:82:42, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.4)] to MAC address 24:5A:B5:AB:08:19, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.6)] to MAC address F0:5C:77:1C:96:CF, Thursday, Mar 26,2020 11:22:44
[DHCP IP: (192.168.1.4)] to MAC address 24:5A:B5:AB:08:19, Thursday, Mar 26,2020 11:22:42
[DHCP IP: (192.168.1.12)] to MAC address E8:D8:19:E6:8A:BD, Thursday, Mar 26,2020 11:22:36
[DHCP IP: (192.168.1.3)] to MAC address 00:9D:6B:28:6E:B6, Thursday, Mar 26,2020 11:22:29
[DHCP IP: (192.168.1.2)] to MAC address D4:F5:47:29:4E:BC, Thursday, Mar 26,2020 11:22:27
[Initialized, firmware version: V1.0.9.88] Thursday, Mar 26,2020 11:22:26

Netduma-Fraser · ‎2020-03-26

@mastermonopoly as your router is different and runs different software the issues may be caused by different things. I would recommend posting in the sub forum for your router in order to receive help with the issue https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk as this section is for the Pro Gaming routers only.

nuubje006 · ‎2020-03-26

Hello, thank you for the quick responds.

I am having the the same problem as @mastermonopoly discribed.

All ethernet devices and wifi devices are disconnected and the router ip is not found so I can't go into to router. I wanted to add the log file but it only goes back to Thursday, March 26, 2020 18:05:44 and the issue was before that.

I was downloading 2 games and a driver package when the disconnects happened and also 3 other devices on the network. My work laptop, phone and a raspberry pi.

I had the issue before and posted the log on a forum but I can't seem to find it anywere. There were some DOS attack errors in it.

Netduma-Fraser · ‎2020-03-26

When the issue occurs could you run command prompt and type ipconfig then press enter please and post the results here. Also do a ping to the router IP and post it here.

nuubje006 · ‎2020-03-26

I will when I get the problem again, this might take a while, last time was 3 days ago. Thanks in advance!

mastermonopoly · ‎2020-03-26

I will do the same. Mine is happening more commonly, so I may have the results in a day or two.

mastermonopoly · ‎2020-03-27

Sorry, saw your reply to me just now. I have posted in the appropriate community section as requested.

nuubje006 · ‎2020-03-29

So it just happened again, but only briefly.

I don't see weird results. But I will now do a >ping -t 192.168.1.1 to see the result if it fails again. Also went to the logs but it's nog 19:56, problem was a few minutes earlier. But the latest log my netgear shows me is dated:

[DumaOS] DHCP lease change., Sunday, March 29, 2020 17:52:08 
[DumaOS] DHCP new event., Sunday, March 29, 2020 17:52:08 
[DHCP IP: 192.168.1.7] to MAC address 86:41:09:29:82:ef, Sunday, March 29, 2020 17:52:08 
[admin login] from source 192.168.1.2, Sunday, March 29, 2020 17:49:50 
[admin login] from source 192.168.1.2, Sunday, March 29, 2020 17:49:50

So I can't see any issue.

Ping:

Microsoft Windows [Version 10.0.18362.720]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\stefg>ipconfig

Windows IP Configuration


Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::6039:8394:3d97:4c36%13
IPv4 Address. . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

C:\Users\stefg>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data 
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Netduma-Fraser · ‎2020-03-31

Could you give all your devices static/reserved IP addresses please and see if it continues to be an issue after that?

nuubje006 · ‎2020-04-04

Hello, sorry for the late respons I was trying to set all my IP as static, but the problem gotr worse and I didn't have internet for several days.

Turns out it was my provider that had issues, they just didn't want to admit it.

Everything is working again now, they just fooled us for 4 weeks..

Thank you for all the tips and assist.