Xr500

[jorisw86]

hi guys,

my internet service provider upgraded my internet from 500/500 fiber to 600/600.

but my neatgear xr500 router does not go higher then 520 mbit download.

when i connect my pc straight to the modem of the isp i can get up to 680mbit download and upload.

so the speed is there. when i place the modem cable from the wan port of the xr500 to a lan port i also get the 680mbit speeds.

so there is something with the wan port that has a cap or something. anyone has an idea?

[jorisw86 · Accepted solution]

installed the new replacement router. and voila i got 638 mbit up and 605 down. with qos off.

so the router was broke it was only 1 year old.

[jorisw86]

in addition i turnd off qos now i get 550/560 mbit

[FURRYe38]

There will be some overhead loss when QoS is enabled. Thats expected. 

[jorisw86]

almost 100 mbit for qos on is a little bs. i have qos off and still dont go around 600.

anyone any ideas on how to get the speeds higher?

[FURRYe38]

How are you testing the speeds? 

Wired PC with web browser and speed test site? Or speedtest.net app? The app is more accurate.

Be sure to turn off all other devices while speed test to get an accurate result with a wired PC. 

[jorisw86]

How are you testing the speeds? pc with kable direct connect to the isp modem

Wired PC with web browser and speed test site this gives me 680mbit

when i connect the internet cable from the isp to the 4 port switch on the xr500 i also get the 680mbit. when i put it back in to the wan port im stuck at 550

[Netduma-Fraser]

QoS off do you mean in Anti-Bufferbloat's 3 line option menu?

Just to clarify ISP hub (internet port) > XR500 (WAN) you're getting slower speeds than ISP hub (internet port) > XR500 (LAN Port)?

[jorisw86]

QoS off do you mean in Anti-Bufferbloat's 3 line option menu? yes and burger menu and check the qos off button.

Just to clarify ISP hub (internet port) > XR500 (WAN) you're getting slower speeds than ISP hub (internet port) > XR500 (LAN Port) yes.

as soon the cable goes into the wan im maxed at 550 it looks like.

[FURRYe38]

Is the XR in router mode or AP mode? 

Yes speed should be to spec on the WAN port. If you switch the XR router to AP mode, the speed should be to spec. 

I would factory set up from scratch and walk thru the setup wizard with the WAN port connected to the modem. Don't use the LAN port. Keep a wired connected PC to the LAN port on the XR router. 

Don't enable any QOS or Anti BufferBloat features just yet. After you set up the XR router, speed test with the wired PC. 

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@jorisw86 wrote:

QoS off do you mean in Anti-Bufferbloat's 3 line option menu? yes and burger menu and check the qos off button.

Just to clarify ISP hub (internet port) > XR500 (WAN) you're getting slower speeds than ISP hub (internet port) > XR500 (LAN Port) yes.

as soon the cable goes into the wan im maxed at 550 it looks like.

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[Netduma-Fraser]

Thanks for the clarification, would suggest the above also. See what the speed test from the setup wizard says as that's direct from the router rather than going through a device. If it's not correct retry the test and see if it gets closer to what you expect.

[jorisw86]

the xr500 is in router mode ofcourse since its my router. (the isp box cant do anything)

so a default reset might fix the issue or is this a wild guess?

everything is directly connected to the router by cable no wifi in between.

[Netduma-Fraser]

If there are any conflicting settings causing the issue a factory reset will resolve that much quicker than cross referencing your settings. It's also useful to see what speed the router itself is getting.

[jorisw86]

did a full factory reset and did everything fresh and new.

yet still stuck on 550/550 mbit while 680/680 is available. (qos off on new setup)

this router just sucks i guess.

[Netduma-Fraser]

Did it report that speed in the Setup Wizard? Did you retry the speed test multiple times in the wizard? Did it give any different results?

It's a very specific value it's stuck on. If QoS is disabled and speeds are not being reached then it usually indicates and issue upstream. Check ISP hub and that the XR500 is not being impeded in any way.

[jorisw86]

wizard kept saying max at 550 so this router is just bad.

[Netduma-Fraser]

As I mentioned if the router with QoS off is not getting the full speeds then it can indicate an issue upstream.

Look under Device Manager Tree View, does it show 1000mbps for the connection?

[jorisw86]

yes i've set it to 1gbit and qos is fully off.

[Netduma-Fraser]

So device manager says 1000mbps, full duplex?

Could you provide a picture that shows the back of the modem and the XR500 with the ports clearly visible and the ethernet cable connecting them together please. Just want to make sure that we're not missing anything.

[jorisw86]

i like your guys helping me but im a system engineer for 12 years.

everything is connect and tested the correct why. the wan port of the xr500 is the issue.

[Netduma-Fraser]

I'd suggest you make a ticket or contact Netgear by phone by signing in here and let them know what you have tried: http://support.netgear.com/

[jorisw86]

i did almost 3 weeks ago. still 0.0 replies going to call em on monday.

[Netduma-Fraser]

Okay let us know how you get on!

[jorisw86]

finally got support on the phone today. they are going to send me a new replacement router.  (had to pay 25 euro) will let you know how the new one work., can take some days.

[Netduma-Fraser]

Glad you're getting a replacement, hopefully this one resolves your issues!

[jorisw86 · Accepted solution]

installed the new replacement router. and voila i got 638 mbit up and 605 down. with qos off.

so the router was broke it was only 1 year old.