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Re: faulty xr700 netgear Terrible Customer Service
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faulty xr700 netgear Terrible Customer Service
It is now 7DAYS later and still no contact! Netgear refused to return the product
xr700 my speed test is about half as what they should be directly connected through ethernet I QoS is off then DumaOS
on my asus Gt-5300 gives me full speed at 930mb
I've left messages on the support ticket, but non have even been acknowledged
Have had my ticket closed for no reason
NETGEAR Support
2020-08-07 15:50:56
I’ve been on the phone 6 hours yesterday 3 hours today with tech support who doesn’t support they are clueless
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Re: faulty xr700 netgear Terrible Customer Service
New ticket open still no reply
NETGEAR Support
2020-08-11 6:45:49
Online Comment
2020-08-11 11:38:06
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Re: faulty xr700 netgear Terrible Customer Service
Sorry to hear you've had a bad experience with support. What I would recommend is actually upgrading to this firmware https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix but upgrade by using this TFTP method: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP this will bypass the boot process so if there are any issues there it should prevent them happening. Once you've done that would suggest doing a factory reset. That will perform the freshest install possible and hopefully resolve the issues.
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Re: faulty xr700 netgear Terrible Customer Service
Thank you, I tried that but my speeds are still slow 370 down - 119 up done many test still same results
I just need netgear to exchange this router.☹
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Re: faulty xr700 netgear Terrible Customer Service
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Re: faulty xr700 netgear Terrible Customer Service
Hi,Yes Updated the router firmware using putty tftp
Qos Anti-Bufferbloat 3 line menu, Disable qos ticked
still the same very low speeds 370Mbps down, upload is great 122Mbps ping is around 3ms
Bt fttp 900/110 I contacted my Asus GT-5300 router getting 933Mbps down 122Mbps up
many thanks
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Re: faulty xr700 netgear Terrible Customer Service
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Re: faulty xr700 netgear Terrible Customer Service
Hi, tried that still same lower speed router now cannot achieve anything above 200Mbps
hard wired
many thanks
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Re: faulty xr700 netgear Terrible Customer Service
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Re: faulty xr700 netgear Terrible Customer Service
just tried that with Asus and bt home hub can not get speed's above 300Mbps
also have swapped out lan cables and different pc still same results.
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Re: faulty xr700 netgear Terrible Customer Service
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Re: faulty xr700 netgear Terrible Customer Service
Hi i get 930Mbps to pc with asus router on xr700 speed keeps going down 400-180 after few hours
router is getting very hot there is free flow of air all around it
many thanks
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Re: faulty xr700 netgear Terrible Customer Service
how can I get netgear exchange the router?
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Re: faulty xr700 netgear Terrible Customer Service
• What is the difference between WiFi 6 and WiFi 7?
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