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Orbi WiFi 7 RBE973
Reply

xr 500

WillDahBeast
Aspirant

xr 500

Hey everyone!

 

I've had this problem for about 2 years now and have just kinda dealt with it.

 

Trying to login to WebGUI I get error 

"DumaOS not loaded yet!

Don't worry we will redirect you shortly."

 

It never does anything past this, i've tried factory resets.  Pretty much a bricked router. 

Anything else I could try?

Message 1 of 6

Re: xr 500


@WillDahBeast wrote:

Hey everyone!

 

I've had this problem for about 2 years now and have just kinda dealt with it.

 

Trying to login to WebGUI I get error 

"DumaOS not loaded yet!

Don't worry we will redirect you shortly."

 

 


While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Message 2 of 6
plemans
Guru

Re: xr 500

You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

Message 3 of 6
Netduma-Fraser
NetDuma Partner

Re: xr 500

Generally a reboot, then waiting 2 minutes before accessing should resolve it but if not then the TFTP method above is a good idea
Message 4 of 6
WillDahBeast
Aspirant

Re: xr 500

Thanks for the reply.

I did as instructed but get a "connect request failed" when trying to send the firmware with CMD.

I am able to ping the device, and I have waited for a reboot and orange LED on power.
Message 5 of 6
Netduma-Fraser
NetDuma Partner

Re: xr 500

Did you set the static IP correctly on your ethernet adapter as well as ensuring you're in the right directory where the firmware file is?
Message 6 of 6
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